# Senior Logistics Operations Manager - Italy

> Delivery Mates · Milan, Italy (Hybrid) · Full-time · Posted 2026-08-28

**Salary:** From EUR 45,000

**Workplace:** hybrid

**Department:** Operations

## Description

We are looking for a **Senior Logistics Operations Manager** to lead our Italian operations and drive performance, quality and profitability across **Milan, Bologna and Rome**.

You will **own the operational KPIs and service quality**, lead multi-city teams (controllers, HR/people support and local operations staff), manage the **P&L and budget**, and represent the company in **weekly client meetings** for key accounts.

The ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making.

### Key responsibilities

### Operational performance & quality

-   Own the **operational metrics** (on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome.
-   Ensure processes and SOPs are correctly implemented and followed at station/city level.
-   Run regular performance reviews with local teams and implement corrective action plans where needed.
-   Ensure consistent service quality across all cities, aligned with client SLAs.

### Team leadership & organisation

-   Lead and coach local teams, including **controllers, HR/people support and city operations leads**.
-   Set clear goals, monitor performance, and support the development of key team members.
-   Foster a culture of ownership, accountability and continuous improvement.

### Client relationship management

-   Hold **weekly operational meetings with key clients**, presenting KPIs, root-cause analysis and action plans.
-   Act as main operational escalation point for Italian operations.
-   Work closely with clients on ramp-ups, peak planning and new initiatives.

### P&L, budget & financial control

-   Own the **operations P&L** for Italy: revenue, variable and fixed costs.
-   Prepare and manage **budgets and forecasts** together with the Country Manager and Finance Controller.
-   Monitor margins and unit costs; implement cost-optimisation initiatives without compromising quality.
-   Ensure accurate monthly reporting and explanation of variances vs budget/forecast.

### Cross-functional collaboration

-   Work closely with the **Finance Controller** on reporting, accruals, and financial analysis.
-   Coordinate with HR on workforce planning, hiring needs and people issues.
-   Collaborate with Fleet, IT and other support functions to ensure operations run smoothly.

### Data, reporting & continuous improvement

-   Use **Excel and data** to analyse performance, identify trends and drive decisions.
-   Build and maintain operational dashboards and standard reports.
-   Lead continuous improvement projects to increase productivity, reduce waste and improve service.

## Requirements

### Requirements

-   **5+ years’ experience in logistics operations in Italy** (last-mile, parcel, e-commerce or similar).
-   Proven experience **managing P&L** and budgets for an operations function.
-   Very strong **numerical skills** and a **data-driven mindset**.
-   Advanced **Excel skills** (pivot tables, lookups, basic modelling, data analysis).
-   Experience leading multi-site or multi-city operations teams.
-   Comfortable running **client-facing meetings** and presenting KPIs/action plans.
-   Strong organisational skills, attention to detail and ability to prioritise under pressure.
-   **Fluent English** (spoken and written). Italian is strongly preferred due to the nature of the role.
-   Willingness to **travel regularly** between Milan, Bologna and Rome (and between Barcelona/London For Board Meetings).

### Nice to have

-   Experience working with large e-commerce / parcel / last-mile clients.
-   Background in fast-growing or scale-up environments.
-   Experience with BI/reporting tools in addition to Excel.

## Benefits

-   **Competitive salary**, aligned with experience and responsibility.
-   **Performance bonuses** linked to operational KPIs and P&L delivery.
-   **Expansion bonuses** for successful ramp-up of new cities, services or volumes.
-   Opportunity to build and shape a **multi-city operation** in a growing business.
-   Close collaboration with senior leadership and clear progression opportunities.
-   Travel expenses covered in line with company policy.

## Apply

[Apply at Delivery Mates](https://apply.workable.com/dmates/j/B63725D586/apply)

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