# Reservations Agent - Thessaloniki

> Domes Resorts & Reserves · Thessaloniki, Greece · Contract · Posted 2026-04-23

**Workplace:** on_site

**Department:** Sales

## Description

**Working with Domes is like being part of a family, it’s like coming home.”**

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Team Spirit, Positive thinking & Integrity are a few of our team’s characteristics and we look forward to adding someone new to it.

We are currently hiring for our headquarters in Thessaloniki, a **Reservations Agent**[](https://domesresorts.com/91athensrivieratheresort/home-3/) to join our team.

**Some of the responsibilities:**  

-   Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system
-   Respond to guest inquiries regarding room availability, rates, amenities, and promotions
-   Assist guests with modifications or cancellations to existing reservations
-   Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented
-   Process payment transactions and ensure accuracy in billing and financial documentation
-   Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests
-   Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

## Requirements

**Useful to have:**

-   Bachelor's degree in hospitality or related field preferred
-   At least 2 years’ experience in a similar position is required
-   Excellent verbal and written communication skills in English and Greek; additional languages are a plus

**What you will bring:**

-   Strong attention to detail and accuracy in data entry
-   Ability to multitask and prioritize tasks in a fast-paced environment
-   Familiarity with hotel reservation systems and proficiency in using computer systems and software
-   Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations
-   Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs

## Benefits

**You will benefit from:**

-   Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
-   Various and diverse opportunities within the Group
-   Feeling safe and secure within a fast-paced organization
-   Competitive remuneration package

**Domes Resorts** is an equal opportunity Employer.

All applications will be treated in strict confidentiality. 

**Please note:** Only short-listed candidates will be contacted.

## Apply

[Apply at Domes Resorts & Reserves](https://apply.workable.com/domes-resorts/j/895663F6B7/apply)

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