# Residences Manager > Driven Properties · Dubai, United Arab Emirates · — · Posted 2026-06-29 **Workplace:** on_site **Department:** Driven Asset Management ## Description We are looking for a service-obsessed Residences Manager whose instincts have been shaped on the floor of a 5-star hotel. This role sits at the intersection of luxury hospitality and premium residential living — where residents expect the polish of a hotel and the privacy of a home. You will lead the entire resident experience lifecycle, from first move-in impression through to daily engagement, issue resolution, and community feel. Your background in front-of-house management is your primary asset here; this is a role where how you make people feel matters as much as what you get done. ## Requirements - Own the end-to-end resident experience — from pre-arrival welcome calls and move-in coordination to ongoing daily touchpoints that make residents feel genuinely looked after  - Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5-star service standards across all shifts  - Conduct regular resident interactions — in person, by phone, and in writing — in both Arabic and English with equal fluency and warmth  - Handle resident requests, complaints, and escalations with the same urgency and professionalism expected in a luxury hotel environment  - Oversee all front-of-house operations including reception coverage, visitor management, parcel handling, valet coordination, and concierge services  - Manage move-in and move-out processes, ensuring a seamless, well-communicated experience for residents and contractors alike  - Monitor and uphold community appearance, common area presentation, and service provider performance to brand standards  - Coordinate with FM, housekeeping, security, and maintenance teams to ensure resident-facing issues are resolved swiftly and communicated proactively  - Design and deliver resident engagement initiatives — community events, seasonal touches, welcome amenities — that elevate the living experience  - Track resident feedback, identify recurring pain points, and implement service improvements with measurable outcomes  - Support the leasing and handover team during new unit releases, ensuring brand-consistent presentations and documentation ## Benefits - Competitive salary, based on experience and market benchmarks - Employment visa and comprehensive medical insurance coverage - Company laptop and all necessary tools to perform effectively - Structured onboarding and training programme to ensure full integration from day one - A dynamic, growth-oriented work environment within one of Dubai’s leading asset management firms - Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE - Access to Driven's proprietary CRM, systems, and technology stack - A collaborative, high-performance team culture that values accountability, innovation, and excellence - Clear opportunities for career progression within a growing asset management platform ## Apply [Apply at Driven Properties](https://apply.workable.com/driven-properties-1/j/4F83EA369E/apply) --- Powered by [Workable](https://www.workable.com)