# Operations Coordinator

> Drop Zero Digital · South Africa (Remote) · Full-time · Posted 2026-07-03

**Salary:** USD 16,200–16,200

**Workplace:** remote

## Description

Full-time remote. Location-flexible. English-fluent. $1,350 USD/month starting, with performance-gated step-ups.

### About us

Drop Zero Digital is a small lifecycle email marketing agency. Founder-led, fast-moving, allergic to meetings about meetings. We work with ecommerce brands on Klaviyo.

### The role

This is the internal-facing operations seat. You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. Specifically, four lanes:

1.  Hiring operations + people support. Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene.
2.  Tom assistant + EA. Inbox triage, calendar management, prep docs, follow-up reminders, scheduling.
3.  Operations infrastructure. SOP drafting, process docs, internal organisation, Notion/Drive maintenance.
4.  Cross-cover. Backstop on internal handoff hygiene when the project manager is heads-down on client work.

Weekly load shifts between lanes. Some weeks you're tracking 30 candidates, others you're rebuilding the onboarding doc from scratch. You triage your own time.

### Who we're looking for

Read this list and think "yes, that's me." If you think "I could grow into that," this isn't the right role yet.

**Accountable.** You show up, own misses in present-tense process change, close loops in the right channel by stated deadline. You don't externalise problems onto tools, briefs, or other people.

**Strong written communication.** Async-first business English, clear and structured. Most of our work happens in writing, so your written shape matters more than your spoken charisma.

**Warm: hungry, positive, growth-oriented.** Energy points up. You want to do more. You ask 10-20 questions a day in week 1 because you want to understand the work, not because you're confused.

**Organisation + judgment under ambiguity.** You hold multiple threads simultaneously without dropping any. You make good calls when context is incomplete instead of waiting for perfect briefs.

**Long-term commitment.** You see this as a 2+ year career home, not a 6-month bridge. FT only, no side-hustle ambiguity, no "I'll see how it goes" hedging.

### What this is NOT

-   NOT a client-facing role. You won't manage client relationships or strategy.
-   NOT a marketing strategy role. We have specialists.
-   NOT a 9-to-5 with predictable workload. Heavy weeks happen.
-   NOT for people who need clear processes already in place. You'll help BUILD the SOPs.
-   NOT for people who treat ops work as a stepping-stone to real work elsewhere.
-   NOT for people who can't operate without micromanagement.

### Compensation

Starting: **$1,350/month USD.**

Performance-gated step-ups baked in:

-   **$1,650/month at Day 60** if probation passes
-   **$1,950/month at 12-month milestone** if sustained performance
-   Senior-tier raises Year 2+ subject to sustained multi-lane operation + scope expansion

The $1,350 starting rate reflects the seniority of this role at DZD. The trajectory is real, but expect to start at $1,350 and earn the step-ups.

### Non-negotiables

-   Daily EOD reflection (3-section format)
-   Hubstaff time-tracking, real-time, all hours
-   Direct communication (no softening, no hedging)
-   Read-before-execute on every brief
-   AI scoped and disclosed

### Next steps

If you apply and move forward through the process:

1.  **Loom application.** Loom video + Stage 1 application form via the listing below.
2.  **Stage 2 deeper questions.** If you pass Stage 1, we'll email you 6 behavioural questions + a work sample request, 48-hour weekday reply window.
3.  **AI video interview.** Async AI-driven scenario interview via X Interview. ~20-30 min, one chance per question.
4.  **Aptitude test.** 3-test cognitive battery (Verbal Comprehension, Abstract Reasoning, Attention & Focus). ~40 min.
5.  **10-day paid trial.** Real work, fixed-fee, daily deliverables. We assess fit, you assess us. Founder personal Loom message sent before the trial begins to set context.
6.  **Official start.** If both sides are aligned at the end of the trial, you start officially in the role with a structured bedding-in period before full confirmation.

If this is for you, apply below. Looking forward to reading what you bring.

## Apply

[Apply at Drop Zero Digital](https://apply.workable.com/drop-zero-digital/j/7FCA7F2B36/apply)

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