# Appeals Support Specialist

> Diversified Services Network, Inc. · Phoenix, United States · Full-time · Posted 2026-11-04

**Salary:** USD 41,600–41,600

**Workplace:** on_site

## Description

**Appeals Support Specialist**

**Position Summary**

The Appeals Support Specialist provides administrative and programmatic support for the appeals process. This position reviews appeal cases for procedural accuracy, identifies potential errors, supports hearing operations, processes appeal-related actions, and assists with the resolution of overpayment referrals.

**Essential Duties and Responsibilities**

-   Review appeals pending a hearing and taking appropriate actions to ensure cases are processed in accordance with established policies and timelines.
-   Analyze appeal cases to determine whether actions or errors contributed to the appeal filing.
-   Document findings, prepare detailed case summaries, identify corrective actions, and submit recommendations to designated staff for review and processing.
-   Provide support for administrative hearings, including attendance as a designated representative or hearing participant when required.
-   Assist in managing hearing schedules and maintaining coverage for scheduled proceedings to support efficient utilization of resources.
-   Review appeal decisions and determine required follow-up actions based on hearing outcomes and procedures.
-   Process overpayment referrals resulting from appeal decisions, ensuring accuracy and compliance with applicable regulations.
-   Maintain accurate case records, documentation, and tracking information related to appeals and hearing activities.
-   Collaborate with staff, supervisors, and other stakeholders to resolve case issues and ensure timely completion of appeal-related tasks.
-   Adhere to confidentiality requirements and maintain compliance with all applicable policies.

**Required Qualifications**

-   Associate degree.
-   Strong analytical and critical thinking skills with the ability to identify discrepancies and procedural issues.
-   Experience documenting findings and preparing clear summaries and recommendations.
-   Proficiency with case management systems and Microsoft Office applications.
-   Ability to interpret policies, procedures, and regulations and apply them. 
-   Excellent written and verbal communication skills.
-   Strong organizational skills and ability to manage multiple priorities in a high-volume environment.

**Preferred Qualifications**

-   Experience working with eligibility determination, appeals, or hearing processes.
-   Experience reviewing case records, determining eligibility, or supporting administrative hearings. 
-   Experience processing overpayments, claims, or recovery actions.
-   Familiarity with administrative hearing procedures and legal documentation requirements.

**Knowledge, Skills, and Abilities**

-   Ability to analyze complex case information 
-   Ability to communicate findings clearly and professionally.
-   Attention to detail and accuracy in case review and documentation.
-   Ability to work independently while meeting productivity and quality standards.
-   Strong customer service and stakeholder support skills.
-   Ability to handle confidential and sensitive information with discretion.

Rate of pay: $20 hourly with benefits

## Benefits

-   401(k)

-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

## Apply

[Apply at Diversified Services Network, Inc.](https://apply.workable.com/dsn/j/5D4BFFC5F9/apply)

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