# (1114220) Technical Support Analyst

> Diversified Services Network, Inc. · Irving, United States · Full-time · Posted 2026-09-22

**Salary:** USD 50,000–55,000

**Workplace:** on_site

## Description

_Diversified Services Network, Inc. (DSN) is seeking a full-time I__**T Technical Support Analyst**_ _to join our team in_ _**Irving, TX**__. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!_

**Position Overview**

As an IT Technical Support Analyst, you will serve as a dedicated technical support resource, ensuring consistent, responsive coverage for the help desk team — including weekend hotline hours. In this role, you will triage and resolve incoming support cases with urgency and precision, helping maintain service continuity and reduce backlog for the broader team.

**Key Responsibilities**

-   Provide weekend hotline coverage (Wednesday–Sunday, 7:00 AM–3:30 PM), serving as the primary point of contact for incoming technical support cases during that window.
-   Handle password resets, system access allocations, and data conversions as part of day-to-day case management.
-   Apply advanced troubleshooting and root cause analysis to identify, diagnose, and resolve complex technical issues across hardware and software platforms, preventing recurrence.
-   Review and comb through logs and large datasets to support issue diagnosis.
-   Collaborate with team members virtually via Microsoft Teams and in person to escalate and resolve complex cases.
-   Escalate issues beyond first-line scope to Level 3 (L3) support, including specialized service engineers and technical leads, as part of a multi-tiered support model.
-   Frontline agents handle routine inquiries and escalate complex issues to L3 support; supervisors set goals and foster a customer-centric, collaborative team culture.
-   Leadership oversight includes regular call center leader meetings and daily team scrums.
-   This is a full-time, on-site position based in a professional, business-casual office environment in Irving, TX, with direct, in-person access to team resources and systems.

## Requirements

_**Education & Experience**_:

-   Associate's degree in a technology-related field
-   **AND** 5+ years of technical experience in troubleshooting and root cause analysis.

_**Top Skills:**_

-   Networking – Strong understanding of network protocols, configurations, and troubleshooting techniques.
-   Windows Administration – Proficiency managing Windows environments, including user accounts, permissions, and system updates.
-   Troubleshooting – Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.

_**Additional Required Skills:**_

-   Working knowledge of SQL.
-   Basic scripting or programming ability, with the capability to identify and follow syntax.
-   Excellent customer service orientation, with clear communication, empathy, and responsiveness to user needs.
-   Ability to work collaboratively in a team environment and maintain professionalism under pressure.
-   Strong organizational and time management skills to handle multiple tasks effectively.

## Benefits

-   401(k)
-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

**Salary Expectations**: $50,000-55,000 annually

## Apply

[Apply at Diversified Services Network, Inc.](https://apply.workable.com/dsn/j/E7BA9F01E7/apply)

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