# Client Success Manager

> Dstillery · New York, United States (Hybrid) · Full-time · Posted 2026-07-07

**Workplace:** hybrid

**Department:** Client Services

## Description

[Dstillery](https://dstillery.com/) is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free**®**, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.

Job Description:

The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You'll act as a strategic partner to clients — consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes — while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who's equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.

What You'll be Doing

-   Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
-   Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
-   Own client satisfaction, retention, and growth outcomes for your assigned accounts
-   Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
-   Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays)
-   Lead clients through a smooth onboarding and product activation process
-   Troubleshoot client issues on their behalf, coordinating across internal teams as needed
-   Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams

What You'll Bring

-   3+ years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome
-   Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
-   Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
-   Solid quantitative aptitude and comfort working in Excel/Sheets
-   Experience with Agentic AI and DSP user interfaces preferred
-   Excellent written and verbal communication skills
-   Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts
-   Ability to work independently as well as collaboratively across teams

## Apply

[Apply at Dstillery](https://apply.workable.com/dstillery/j/3FD2D16351/apply)

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