# Member Service Representative

> East Bank Club · Chicago, United States · Part-time · Posted 2026-04-13

**Salary:** From USD 20

**Workplace:** on_site

**Department:** Operations

## Description

The Member Service Representative (MSR) plays a pivotal role as the primary contact for all membership-related inquiries and requirements. Serving as a direct link between our esteemed members and the organization, the MSR actively enhances the overall member experience. Our dedicated Member Services team is committed to providing unparalleled, top-notch experiences within the exclusive Club environment.  
  
To excel in the role of an MSR, it is essential to harbor a genuine passion for connecting with people, consistently delivering exceptional service, and possessing a solution-oriented mindset even in high-pressure situations. Success in this position thrives on adaptability and adeptness in a fast-paced environment.  
  
**Pay Rate:** $20.00 per hour. The role is considered entry level.  
  
**Part-time Schedule:** weekends only

  
**Job Responsibilities:**

-   Welcome all individuals entering the premises with a friendly greeting, either through verbal communication or eye contact, even if engaged on the phone.

-   Ensure that all incoming calls are promptly answered and handled accordingly. Respond to callers' inquiries and provide necessary information or assistance as required. If the call requires expertise from a specific department or individual, transfer the call to the appropriate person or department to ensure the caller's needs are met efficiently. Maintain a courteous and professional demeanor while dealing with callers to ensure a positive experience with the Club.
-   Acquire comprehensive knowledge of club policies, website details, upcoming events, reservation and operational systems, facility layout, parking arrangements, and all club offerings. Assist members in any area they require support.
-   Offer concierge services to both members and guests, which include assisting with copying, processing payments, selling and redeeming gift cards, checking-in members, registering and welcoming guests, as well as providing app support and guidance.
-   Address and resolve member concerns or payment issues promptly, escalating them when necessary.
-   Maintain meticulous records of all inquiries and ensure accurate membership information is up-to-date.
-   Keep a ready supply of paper products for prospects and members and assemble gift packs as needed.
-   Issue referral, paid, and complimentary guest passes as and when required.
-   Undertake additional duties as assigned by the Coordinator, Membership Manager, Club Operations, and Senior Leadership teams.
-   This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee.

**Critical for Success:**

-   Being a team player with a genuine passion for hospitality and service.
-   Demonstrating exceptional verbal and written communication skills, effectively interacting with employees and members at all levels.
-   Embracing positive team collaboration, employing strategic thinking to analyze and swiftly resolve issues.
-   Exhibiting adeptness in multitasking and prioritizing multiple responsibilities, thriving under pressure, and being self-reliant in a fast-paced environment while consistently meeting deadlines.

## Requirements

-   **Must be authorized to work in the USA. We use E-Verify.**
-   **Minimum age of 18 years of age**
-   Customer service expertise with a focus on active listening and strong interpersonal abilities.
-   Proficient in both verbal and written communication, ensuring clear and effective interactions.
-   Possessing a friendly, approachable, and professional demeanor.
-   Capable of quickly adapting to and mastering various operating software; proficient in Microsoft Office Suite.
-   Representing East Bank Club with utmost professionalism through impeccable appearance, positive attitude, and cooperative behavior with both members and colleagues.

**Physical Requirements:**

-   Standing, walking, and sitting for sustained periods of time.
-   Frequent lifting up to 25lbs.
-   Frequent ability to stoop, kneel, and crouch.
-   Occasional need to use a ladder for stock/inventory needs.

**Preferred/Plus:**

-   Experience with working in a luxury, upscale environment with strong hospitality focus.
-   CPR/AED certified
-   Open Availability

## Benefits

**Time Off & Retirement:**

-   Paid Time Off
-   401(k) with company match up to 3%
-   Value Sharing (Profit sharing)
-   Holiday Bonus
-   Paid Parental Leave

**Health & Wellness:**

-   Comprehensive health, vision, and dental insurance
-   HSA and FSA enrollment options
-   Short- & Long-Term Disability options
-   Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
-   Long-Term Care options: Coverage up to 50% of annual income
-   Accident and Critical Illness Insurance
-   EAP (Employee Assistance Program)
-   Pet Insurance through MetLife

**Employee Perks:**

-   Free workout privileges
-   Employee discounts in the Pro Shop, Spa & Salon services and in the Market
-   Parking and transit benefits (pre-tax deduction)
-   Access to Tickets at Work discounts
-   Tuition reimbursement

_East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace._

## Apply

[Apply at East Bank Club](https://apply.workable.com/east-bank-club/j/394D9AA46B/apply)

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