# Women's Locker Room Receptionist > East Bank Club · Chicago, United States · Part-time · Posted 2026-10-09 **Salary:** From USD 20 **Workplace:** on_site **Department:** Operations ## Description The Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.  Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.  **Pay Rate:** $20.00 per hour. This position is considered entry level. **Part-time Schedule: **Sunday: 6:45am-2:00pm Monday: 3:00-11:00pm Tuesday: off Wednesday: off Thursday: off Friday: off Saturday: off **KEY RESPONSIBILITIES**  **Member Service & Hospitality**  - Greet members and guests warmly and professionally upon arrival - Deliver exceptional customer service through prompt, courteous, and personalized interactions - Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies - Build positive relationships with members through consistent engagement and excellent service - Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate - Maintain confidentiality and discretion regarding member information at all times - Professionally enforce locker room policies, procedures, and Club guidelines **Reception & Administrative Operations**  - Answer and direct incoming phone calls, emails, and member inquiries - Schedule and manage appointments, reservations, and service requests as required - Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists - Process member transactions, including locker rentals, retail purchases, and service-related payments - Assist with billing inquiries and communicate discrepancies to management - Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff  **Locker & Member Account Management**  - Coordinate locker assignments, transfers, cancellations, and inventory tracking - Maintain accurate locker records and member account information - Assist members with locker-related questions and concerns - Monitor locker availability and communicate utilization trends to management - Support lost-and-found procedures and documentation - Help coordinate member amenity requests and special accommodations **Operational Support**  - Maintain a clean, organized, and professional reception area - Monitor inventory levels of office and member-use supplies and communicate replenishment needs - Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs - Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations - Assist with departmental communications, promotions, and special events - Support training efforts and serve as a resource for team members when needed **Professional Standards & Accountability**  - Maintain a polished and professional appearance in accordance with East Bank Club standards - Wear the required uniform and name tag while on duty - Demonstrate reliability, accountability, and professionalism in all interactions - Maintain strong attendance and punctuality - Follow all East Bank Club policies, procedures, and Employee Handbook guidelines - Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership ## Requirements - Ability to stand and move throughout the workday.  - Frequent use of computers, telephones, and office equipment.  - Ability to lift and carry up to 25 pounds.  - Ability to perform occasional reaching, bending, kneeling, and light physical tasks.  - Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.  **Qualifications**  - Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.  - Exceptional customer service and interpersonal skills.  - Strong verbal and written communication skills.  - Excellent organizational, multitasking, and time-management abilities.  - Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.  - Ability to remain professional, calm, and solution-oriented in a fast-paced environment.  - Strong attention to detail and commitment to creating a best-in-class member experience.  - Ability to work independently while contributing positively within a team environment. ## Benefits **Time Off & Retirement** - Paid Time Off - 401(k) with company match up to 3% - Value Sharing (Profit sharing) - Holiday Bonus - Paid Parental Leave ** Health & Wellness:** - Comprehensive health, vision, and dental insurance - HSA and FSA enrollment options - Short- & Long-Term Disability options - Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage - Long-Term Care options: Coverage up to 50% of annual income - Accident and Critical Illness Insurance - EAP (Employee Assistance Program) - Pet Insurance through MetLife ** Employee Perks:** - Free workout privileges - Employee discounts in the Pro Shop, Spa & Salon services and in the Market - Parking and transit benefits (pre-tax deduction) - Access to Tickets at Work discounts - Tuition reimbursement _East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace._ ## Apply [Apply at East Bank Club](https://apply.workable.com/east-bank-club/j/804770A566/apply) --- Powered by [Workable](https://www.workable.com)