# Member Accounts Representative

> East Bank Club · Chicago, United States · Full-time · Posted 2026-09-09

**Salary:** From USD 20

**Workplace:** on_site

**Department:** Membership

## Description

East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.

As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.

Pay rate: $20.00 per hour. This is considered an entry level position.

**Key Responsibilities:**

**Customer Service:**

-   Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
-   Provide account information to members.
-   Assist members with billing questions and resolution.
-   Resolve member complaints and issues to ensure a positive customer experience.
-   Maintain a thorough understanding of company processes, policies, and procedures.

**Data Entry:**

-   Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
-   Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
-   Generate reports and compile data for analysis as required.
-   Continuously review and correct data discrepancies to maintain database accuracy.

**Administrative Support:**

-   Provide general administrative support, including filing, document management, and scanning.
-   Maintain organized records of customer interactions, notes and transactions.
-   Collaborate with team members to enhance workflow efficiency.
-   Perform other duties and responsibilities as assigned.

## Requirements

-   High school diploma or equivalent required.
-   Previous customer service and data entry experience is preferred.
-   Basic knowledge of accounting principles is a plus.
-   Excellent communication skills, both written and verbal.
-   Strong attention to detail and data accuracy.
-   Proficiency in using computer software and data entry applications.
-   Ability to multitask and prioritize tasks effectively.
-   Strong organizational and time management skills.
-   A customer-centric and problem-solving attitude.
-   Basic understanding of accounting concepts.
-   Ability to work independently and as part of a team.
-   A positive and proactive attitude.
-   Strong work ethic and a commitment to meeting deadlines.
-   Reliable and dependable.
-   Adaptability and willingness to learn and grow in the role.
-   Proficiency in Microsoft Office Suite, especially Excel.
-   Familiarity with accounting software (e.g., QuickBooks) is a plus.
-   Experience with CRM or customer service software is an advantage.

## Benefits

**Time Off & Retirement**

-   Paid Time Off
-   401(k) with company match up to 3%
-   Value Sharing (Profit sharing)
-   Holiday Bonus
-   Paid Parental Leave

**  
Health & Wellness:**

-   Comprehensive health, vision, and dental insurance
-   HSA and FSA enrollment options
-   Short- & Long-Term Disability options
-   Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
-   Long-Term Care options: Coverage up to 50% of annual income
-   Accident and Critical Illness Insurance
-   EAP (Employee Assistance Program)
-   Pet Insurance through MetLife

**  
Employee Perks:**

-   Free workout privileges
-   Employee discounts in the Pro Shop, Spa & Salon services and in the Market
-   Parking and transit benefits (pre-tax deduction)
-   Access to Tickets at Work discounts
-   Tuition reimbursement

_East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace._

## Apply

[Apply at East Bank Club](https://apply.workable.com/east-bank-club/j/99AF1FBFB3/apply)

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