# Customer Support Specialist (Remote) > EconRam Systems · Boise, United States (Remote) · Full-time · Posted 2026-11-11 **Salary:** USD 46,000–58,000 **Workplace:** remote **Department:** Customer Service ## Description EconRam Systems LLC provides IT services and technology solutions that support business operations and customer needs. Our approach emphasizes dependable service, effective communication, and continuous improvement. **Position Overview** We are seeking a Customer Support Specialist to assist customers with service-related inquiries, coordinate support requests, and contribute to a positive customer experience in a remote work environment. The successful candidate will demonstrate professionalism, attention to detail, strong communication skills, and the ability to manage responsibilities independently while collaborating with internal teams. **Key Responsibilities** • Respond to customer inquiries through email, telephone, and approved communication platforms. • Provide accurate information about company services and support procedures. • Document customer interactions and maintain organized service records. • Identify customer concerns and coordinate appropriate solutions. • Escalate complex or technical issues to the relevant support teams. • Monitor outstanding requests and provide timely follow-up. • Collaborate with colleagues to maintain service quality and operational efficiency. • Handle customer information with confidentiality and professionalism. • Follow established company procedures and service standards. **Work Arrangement** This is a full-time remote position requiring effective communication, consistent availability during scheduled working hours, and the ability to perform assigned responsibilities independently. ## Requirements • Strong written and verbal communication skills, with the ability to assist customers professionally and effectively. • Good organizational skills, attention to detail, and the ability to manage multiple customer inquiries. • Proficiency with computers, email applications, Microsoft Office, and web-based communication tools. • Ability to understand customer concerns, identify appropriate solutions, and escalate complex issues when necessary. • Strong time-management skills and the ability to meet established service expectations. • Ability to work independently while maintaining effective communication with supervisors and team members. • Commitment to maintaining customer confidentiality and following company information security procedures. • Ability to learn new software applications, internal processes, and customer support systems. **Preferred Qualifications** • At least one year of experience in customer service, technical support, administrative support, or a related field. • Familiarity with customer relationship management (CRM) software or help desk ticketing systems. • Previous experience assisting customers through email, telephone, or online support platforms. • Basic understanding of IT services, troubleshooting procedures, or technology-related customer support. • Previous experience working in a remote or distributed team environment. **Remote Work Requirements** • Reliable internet connectivity suitable for daily customer communication and virtual meetings. • Access to a quiet and professional workspace. • Ability to attend scheduled online meetings, training sessions, and team discussions. • Availability to work the established full-time schedule. • Ability to follow company-approved remote work and data protection procedures. **Professional Attributes** We value candidates who demonstrate accountability, adaptability, sound judgment, professionalism, and a genuine commitment to delivering a positive customer experience. ## Benefits • Health Insurance • Retirement Savings • Paid Time Off • Remote Work Flexibility • Professional Development ## Apply [Apply at EconRam Systems](https://apply.workable.com/econram-systems/j/F8B154686F/apply) --- Powered by [Workable](https://www.workable.com)