# Application Support Engineer

> Egyptian Banks Company · The 5th Settlement, Egypt · Full-time · Posted 2026-04-02

**Workplace:** on_site

## Description

-   Analyzing and troubleshooting the malfunction of running applications as a second level support
-   Investigating and handling customers reported Issues, Requests and Inquiries.
-   Reporting any production related issue to internal stakeholders.
-   Maintaining the availability of 24/7 production environments.
-   Installation and deployments of new releases/fixes of payment systems applications.
-   Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.

## Requirements

-   Bachelor’s degree in engineering, Computer Science or a related discipline
-   +2 years of relevant experience.
-   Strong knowledge in querying databases (SQL).
-   Strong troubleshooting and problem-solving skills.
-   Good knowledge about client/server communication, API, Web services, and XML.
-   Experience working with UNIX/Linux operating system.
-   Experience in Shell scripting.
-   Excellent communication skills both verbal and written.
-   The ability to convey ideas to both technical and non-technical customers in a professional manner.
-   Sets an example of integrity, ethical behavior and professionalism.
-   Knowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.

## Apply

[Apply at Egyptian Banks Company](https://apply.workable.com/egyptian-banks-company-4/j/71E9D123E9/apply)

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