# Chargeback Senior Specialist

> Egyptian Banks Company · New Cairo City, Egypt · Full-time · Posted 2026-04-23

**Workplace:** on_site

## Description

-   Manage the full chargeback lifecycle from initiation to final resolution
-   Investigate and analyze disputed transactions across issuer and acquirer perspectives
-   Process chargebacks in compliance with Visa and Mastercard rules and regulations
-   Review transaction data and supporting documents to build strong representment cases
-   Monitor deadlines and ensure timely submission of chargeback responses
-   Collaborate with internal teams (fraud, operations, customer service) to resolve disputes efficiently
-   Identify trends, root causes, and potential fraud patterns
-   Maintain accurate records and reporting of chargeback activities
-   Communicate with customers or partners via email when required

## Requirements

-   Bachelor’s degree in Business, Finance, or a related field
-   5+ years of experience in chargeback management or dispute resolution
-   Strong understanding of the end-to-end chargeback cycle
-   Hands-on experience with both **issuer** and **acquirer** chargeback processes
-   Solid knowledge of card network rules, particularly Visa and Mastercard regulations
-   Experience using chargeback or dispute management systems
-   Strong analytical and problem-solving skills
-   High attention to detail and ability to meet strict deadlines
-   Good written communication skills

## Apply

[Apply at Egyptian Banks Company](https://apply.workable.com/egyptian-banks-company-4/j/BDD410CF8A/apply)

---
Powered by [Workable](https://www.workable.com)