# Engineer, EFT Application Support

> Egyptian Banks Company · Cairo, Egypt · Full-time · Posted 2025-12-30

**Workplace:** on_site

## Description

-   Analyze and troubleshoot malfunctions in running applications as part of second-level support.
-   Investigate and handle customer-reported issues, service requests, and inquiries.
-   Escalate and report production-related issues to internal stakeholders in a timely manner.
-   Ensure the availability and stability of 24/7 production environments.
-   Perform installation and deployment of new releases and fixes for payment system applications.
-   Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues.
-   Support planned maintenance activities on production environments according to the predefined on-call matrix.

## Requirements

-   Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline.
-   3–5 years of relevant experience in EFT application support or a similar technical support role.
-   Strong understanding of client/server communication models.
-   Hands-on experience with APIs, web services, and XML.
-   Proficiency in UNIX/Linux operating systems.
-   Solid knowledge of ISO 8583 standards and financial transaction processing.
-   Experience with mobile payment systems.
-   Working knowledge of shell scripting.

## Apply

[Apply at Egyptian Banks Company](https://apply.workable.com/egyptian-banks-company-4/j/E2624CC13D/apply)

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