# Junior Account Manager - Bilingual Mandarin > Eightcap · Melbourne, Australia · Full-time · Posted 2026-10-06 **Workplace:** on_site **Department:** CN Desk ## Description Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision. We are seeking a **Junior Account Manager** to support Eightcap’s growth by helping convert leads into active traders and expanding our footprint within the Chinese-speaking market. This is an early-career role: you will work alongside experienced Account Managers, learn the full lead-to-client journey, and take on more ownership as you grow, with training and support from the team. Key Responsibilities: - **Lead Conversion & Pipeline Growth:** Follow up on warm leads and help convert them into active traders, working towards agreed monthly KPIs and targets with guidance from senior team members. - **Educational Support:** Start by guiding clients on how to use Eightcap’s trading platforms and tools (such as account set-up, platform navigation and basic features), and gradually assist with preparing and delivering educational materials, webinars and seminars (online and offline) as your experience grows. - **Lead Management:** Help build and manage a robust pipeline, keeping lead records accurate and up to date, and support relevant communication channels, including company social media accounts, in line with compliance guidelines. - **Market Knowledge:** Build a solid understanding of financial markets, and learn to clearly explain market news, trading products and Eightcap’s value proposition to a diverse audience. - **Client Relationship Management:** Provide a premium customer experience by handling feedback, requests and basic technical queries promptly and professionally, escalating to senior colleagues where needed. - **Operational Excellence:** Prioritise daily tasks and meet deadlines within a fast-paced team environment, helping ensure a seamless transition from lead to active client. - **Internal & External Stakeholders:** Work with internal teams, including Marketing, Compliance and Engineering, and support relationships with retail clients, wholesale traders and external vendors to help deliver a seamless end-to-end client experience. ## Requirements - Native or professional fluency in Mandarin is required, along with good working English (spoken and written); Cantonese is highly regarded. - 0–2 years’ experience in client service, business development or a similar customer-facing role; recent graduates are welcome to apply. - A genuine interest in FX, CFDs and global financial markets, with a willingness to learn and the curiosity to connect market trends to client opportunities. - An interest in client acquisition and business development, with enthusiasm for building relationships and turning conversations into long-term clients. - A natural talent for engaging and persuading people, with strong communication skills, commercial instinct and the drive to win clients’ trust. - A results-driven, motivated professional with a passion for high performance and a commitment to delivering a premium client experience. - Strong organisational skills and attention to detail, with the ability to prioritise tasks in a fast-paced environment. - A proactive problem solver who thinks analytically and stays calm under pressure. - A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds. - A coachable approach, with the initiative to ask questions, take feedback on board and grow quickly. - A background in telemarketing or professional call centres is considered a plus. ## Benefits We have built a performance-driven environment where you’re given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career. We also support you through: - Ongoing investment in your career development, including technical and professional training. - Wellness and lifestyle perks, such as monthly corporate massages. - Drinks every Friday. - Parental leave entitlements. - Staff referral bonus programme. - Annual flu vaccinations. - Purchased leave. - Novated leasing options for vehicle financing and management. - A great CBD location with easy access to public transport. - A multicultural, collaborative and supportive team culture. - Being part of exciting new projects for the company. - Regular social activities. Don’t check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you’re ready to grow with us, we’re ready to meet you. ## Apply [Apply at Eightcap](https://apply.workable.com/eightcap/j/9870EDCCFB/apply) --- Powered by [Workable](https://www.workable.com)