# Fulfillment & Logistics Coordinator

> eJam · Philippines (Remote) · — · Posted 2026-06-25

**Workplace:** remote

## Description

**Location:** Remote (Philippines or Latin America)

**Reports To:** Fulfillment & Distribution Lead

**Type:** Full-Time International Contractor

**Salary:** $6 - $7 / hour

### About eJam

eJam is a high-growth consumer products company operating a portfolio of brands across direct-to-consumer, Amazon, Walmart, TikTok Shop, and major retail partners. We bring products to millions of customers worldwide. Our operations model is asset-light—we leverage a network of contract manufacturers, 3PL fulfillment partners, and freight forwarders to move product globally. We are looking for execution-driven operators who thrive in fast-paced, multi-brand environments.

### The Role

We’re looking for a Fulfillment & Logistics Coordinator to own daily order processing, SKU and catalog management, and fulfillment reporting across our entire brand portfolio. You’ll work directly with our Fulfillment & Distribution Lead and cross-train with our Logistics Coordinator to provide continuity across the function. This is a hands-on execution role—you’ll be in the systems every day, processing orders, resolving exceptions, and keeping our fulfillment engine running smoothly.

### What You’ll Own

-   DTC & TikTok Order Fulfillment — Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation.
-   Fulfillment Exceptions — Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day.
-   Catalog & SKU Management — Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy.
-   Reporting — Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance.
-   Logistics Backup — Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination.
-   Customer Service Support — Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets.

## Requirements

-   2–4 years of experience in eCommerce fulfillment, order management, or logistics coordination.
-   Hands-on proficiency with Shopify (order processing, product management).
-   Working experience with ShipStation (order management, label generation, exception handling).
-   Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management).
-   Advanced Excel skills—pivot tables, VLOOKUPs, INDEX/MATCH, data manipulation.
-   Strong written English for 3PL, carrier, and internal correspondence.
-   Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools).
-   Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship.

### This Role Is NOT For You If

Your background is primarily in warehouse operations, last-mile delivery, or managing teams. This is a hands-on coordinator role focused on system-driven order processing and fulfillment execution. If you are looking for a management position, a strategic planning role, or a job that does not require daily transactional work in Shopify, ShipStation, and Seller Central, this is not the right fit. We need someone who thrives in the details.

## Benefits

-   Fully Remote
-   Paid Time Off
-   Paid Local Observed Holidays
-   Opportunity to work in a fast-growing global company

## Apply

[Apply at eJam](https://apply.workable.com/ejam/j/51A1CFA306/apply)

---
Powered by [Workable](https://www.workable.com)