# Growth/Creator Community Manager (TikTok / Discord) > eJam · United States (Remote) · Full-time · Posted 2026-08-31 **Salary:** USD 90,000–110,000 **Workplace:** remote ## Description **Type:** Full-time (remote) **Reports to:** Director of Marketplace (TikTok Lead) **Direct report:** Creator Community Consultant **Compensation:** $90,000 - $110,000 annually ### **About the role** Our TikTok creator community lives in Discord and is a core driver of TikTok Shop GMV. The Creator Coach + Creative Strategist handles the creative side — trends, angles, coaching. You own the business, management and strategy. That means you own the structure, the economics, the growth, and the results of the community: how creators are recruited, how they're tiered, what products/offers they promote, what they're paid, what makes them stay, what contests do we run and what the whole program returns against what it costs. You're the operator who turns a Discord server full of creators into a predictable, scalable revenue channel- plus a creative engine to feed paid channels. This is a strategy and operations role with a community wrapper around it — not a moderation job. If your instinct when you look at a creator program is to ask "what's the retention curve by cohort or what metric in the TikTok funnel is our constraint to unlock rapid growth," this is your role. ### **What you'll do** **Own the program** - Own the creator community end to end: structure, tiering, incentives, calendar, and outcomes. - Design and evolve the tier system — what qualifies a creator for each tier, what they get, and what's expected in return. Make the ladder something creators actually want to climb. - Build/manage/implement the incentive and commission architecture: commission rates, bonuses, contests, gifting and sample seeding, exclusivity where it makes sense. Model the economics before you launch anything. - Help build and manage the training program designed to take L1 creators to L3/L4. - Track cohorts of creators that enter and how they progress in terms of levels, GMV, etc. - Own the creator recruiting funnel: sourcing, application, vetting, onboarding. Keep a healthy top of funnel and a clear bar for who gets in. - Own creator retention. Churn is the quiet killer of every creator program — you'll know your cohort curves and be actively working against them; optimizing for videos per creator per period, etc. - Own weekly full-funnel reporting to identify where our constraints are: creators, volume, impressions, videos per creator, CVR%, GPM, etc. **Manage and enable** - Manage the Creator Coach + Creative Strategist: set priorities, review output, hold the cadence, help them get better at the job. - Make sure the coaching program and the angle pipeline are actually producing — that creators are shipping, improving, and converting. - Run the operating rhythm: weekly community programming, monthly creator reviews, quarterly planning against channel targets **Report and coordinate** - Own the numbers: active creators, videos shipped, view volume, breakout rate, conversion, GMV by creator and by tier, cost per video, program ROI. Report them weekly to the Director of Marketplace. - Translate community signal into strategy — what creators are saying about product, price, offers, and competitors is some of the best market research we have, and it should reach the right teams. - Work cross-functionally with paid media (best creator content becomes paid creative), brand, and ops/supply chain (sampling, seeding, inventory for creator demand). - Handle escalations: creator disputes, payment issues, content that's off-brand or non-compliant, and TikTok Shop policy questions. **Build the machine** - Document the playbook. Everything from onboarding to tier promotion to contest mechanics should be repeatable. - Build the tooling and workflow: Discord structure, roles and permissions, bots and automations, tracking and attribution, payment ops. - Plan for scale. Design decisions should hold at 10x the creator count, not just today's roster. **How you work** - High ownership. You're being handed a channel, not a task list. - Comfortable with ambiguity and speed — this program will look different in six months and you'll be the one changing it. - Genuinely likes creators. The best community operators are the ones creators trust. ## Requirements - 3–5+ years in creator/influencer/affiliate program management, community management, or growth marketing at a fast-growing consumer brand — with real ownership of a number, not just execution. - Experience running or scaling a Discord community. - Strong commercial instincts. You're comfortable in a spreadsheet, you can model incentive structures and unit economics, and you can defend a program's ROI. - Hands-on understanding of TikTok and TikTok Shop: how affiliate works, how commissions and attribution function, what actually drives GMV on the platform. - Excellent written communication. Most of your leadership happens in text, in public, in front of creators. - People management experience, or clear readiness for it. **Strong plus** - Experience at a fast-growing TikTok shop consumer brand. - CPG or food & beverage background. - Familiarity with creator/affiliate tooling and Discord automation. - Some creator or content experience of your own — you don't have to be the creative brain, but credibility with creators helps. ## Benefits - Competitive base salary designed to reward high performance and impact - 401(k) plan with company matching - Comprehensive health benefits including medical, dental, and vision coverage - Stock option plan so you can share in the value you help build - Generous paid time off and company holidays - Real ownership and autonomy to drive measurable growth - Ongoing professional development opportunities as we scale ## Apply [Apply at eJam](https://apply.workable.com/ejam/j/FF4EFD6C56/apply) --- Powered by [Workable](https://www.workable.com)