# Customer Service Team Leader

> Elite Talent · Baghdad, Iraq · Full-time · Posted 2025-03-19

**Salary:** USD 900–1,000

**Workplace:** on_site

## Description

We are looking for a customer service team leader to oversee and support the customer service team in a manufacturing environment. The ideal candidate will have experience in handling customer inquiries, managing a team, and ensuring efficient order processing while maintaining high service standards.

## Requirements

-   Supervise and guide the customer service team to ensure smooth daily operations.
-   Monitor customer inquiries and complaints, ensuring timely and effective resolution.
-   Oversee order processing, coordination with production, and on-time delivery.
-   Maintain strong communication with internal departments, including sales, production, and logistics.
-   Train and mentor team members to enhance service quality and efficiency.
-   Implement and improve customer service processes to optimize response time and satisfaction.
-   Ensure accurate record-keeping of customer interactions, orders, and feedback.
-   Prepare reports on team performance, customer issues, and service improvements.
-   Handle escalated customer concerns and provide appropriate solutions.
-   Maintain compliance with company policies, industry regulations, and customer service standards.

**Qualifications & Skills:**

-   Bachelor's degree in business administration, communications, or a related field.
-   Minimum 5 years of experience in customer service, with at least 3 years in a leadership role.
-   Experience in the manufacturing sector or a production-based environment is preferred.
-   Strong leadership and team management skills.
-   Excellent problem-solving and conflict-resolution abilities.
-   Proficiency in MS Office Suite and customer relationship management (CRM) software.
-   Strong communication and interpersonal skills.
-   Ability to work under pressure and meet deadlines in a fast-paced environment.

## Benefits

-   Pension Plan
-   Paid Time Off
-   Training & Development

## Apply

[Apply at Elite Talent](https://apply.workable.com/elite-talent/j/9086984E04/apply)

---
Powered by [Workable](https://www.workable.com)