# Account Manager

> Elite Talent · Baghdad, Iraq · Full-time · Posted 2026-09-23

**Workplace:** on_site

## Description

A leading company in the delivery and logistics industry in Iraq is looking for a data-driven, critical-thinking, and tech-savvy Account Manager to join its Commercial Department.

The Account Manager will play a key role in managing client relationships, improving account performance, and driving customer retention by using data, insights, and strong relationship-management skills.

### Key Responsibilities

-   Manage and develop strong, long-term relationships with assigned clients and key accounts.  
    
-   Act as the main point of contact for clients, understanding their needs and ensuring a high level of service.  
    
-   Monitor account performance, customer activity, and key commercial metrics.  
    
-   Analyze account data to identify trends, challenges, opportunities, and areas for improvement.  
    
-   Develop and implement strategies to improve customer retention and account growth.  
    
-   Proactively identify potential client issues and coordinate with internal teams to resolve them.  
    
-   Prepare regular account performance reports and provide data-driven recommendations.  
    
-   Work closely with Operations, Customer Service, Sales, and other relevant departments to ensure smooth service delivery.  
    
-   Track and follow up on client requests, issues, and action plans.  
    
-   Use CRM and other digital tools to manage account information, activities, and performance.  
    
-   Support commercial initiatives aimed at increasing customer satisfaction, retention, and revenue.

## Requirements

-   Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or similar commercial role.  
    
-   Strong analytical and data-driven approach to account management and decision-making.  
    
-   Excellent critical-thinking and problem-solving skills.  
    
-   Strong communication, negotiation, and relationship-management skills.  
    
-   Comfortable working with CRM systems, reporting tools, and digital platforms.  
    
-   Ability to analyze data and translate insights into practical business actions.  
    
-   Strong organizational and time-management skills.  
    
-   Ability to manage multiple accounts and priorities in a fast-paced environment.  
    
-   Commercial awareness and a strong understanding of customer retention principles.  
    
-   Previous experience in the delivery, logistics, e-commerce, or technology industry is preferred.

## Apply

[Apply at Elite Talent](https://apply.workable.com/elite-talent/j/EA4C9BD056/apply)

---
Powered by [Workable](https://www.workable.com)