# IT Customer Support Executive (Hatta)

> Emaratech · Hatta, United Arab Emirates · Full-time · Posted 2026-04-23

**Workplace:** on_site

**Department:** emaratech

## Description

The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

**Operational Management**

-   Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
-   Install anti-virus software and ensure virus definitions are up-to-date.
-   Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
-   Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
-   Test fixes to ensure problem has been adequately resolved.

## Requirements

-   Office Location: Hatta, Dubai

-   Minimum College diploma in the field of Computer Sciences / IT / Engineering.
-   Minimum 3 years of experience in a similar environment
-   Cisco or Microsoft-related certification would be an added advantage
-   Highly self-motivated and directed.
-   Keen attention to detail.
-   Proven analytical and problem-solving abilities.
-   Ability to effectively prioritize and execute tasks in a high-pressure environment.
-   Exceptional customer service orientation.
-   Experience working in a team-oriented, collaborative environment.
-   Willing to work in shifts and flexible in relocating to other Emirates, if required

## Apply

[Apply at Emaratech](https://apply.workable.com/emaratech-2/j/3397B0920C/apply)

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