# Senior BPM Engineer / Systems analyst

> Emerging Travel Group · Portugal (Remote) · Full-time · Posted 2026-09-03

**Workplace:** remote

**Department:** Analytics

## Description

**Key Responsibilities**

-   Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
-   Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
-   Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
-   Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
-   Collaborate cross-functionally with product, technical, and analytics teams.
-   Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.

## Requirements

-   3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
-   Solid experience with Camunda 7/8 in production environments.
-   Expert knowledge of BPMN 2.0, DMN, and FEEL.
-   Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
-   Understanding and interest in modern AI/LLM solutions (for business process integration).
-   Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
-   Communication skills and willingness to collaborate and share expertise.  
    

  
Nice-to-have

-   Automation experience in customer support or operational business teams.
-   Experience specifying API and integration requirements.
-   SQL skills for data validation and process behavior analysis.
-   Experience with prompt engineering and no-code/low-code AI platforms.

## Benefits

-   Flexible schedules and opportunity to work remotely.
-   Ambitious and supportive team who love what they do, appreciate each other, and grow together.
-   Internal programs for adaptation and training, development of soft skills, and leadership abilities.
-   Partial compensation for participating in external training and conferences.
-   Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
-   Corporate prices on hotels and travel services.
-   MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: [](https://emergingtravel.notion.site/recruitment-privacy-notice)[https://www.emergingtravel.com/career/hr-policy/](https://www.emergingtravel.com/career/hr-policy/)

## Apply

[Apply at Emerging Travel Group](https://apply.workable.com/emerging-travel-group/j/4D61598E48/apply)

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