# Business Process Manager

> Emerging Travel Group · Kazakhstan (Remote) · Full-time · Posted 2026-06-17

**Workplace:** remote

**Department:** Commercial

## Description

We are seeking a **Business Process Manager** to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.

**Key Responsibilities:**

**Override Incentive Management**

-   Design, implement, and manage override incentive programs to drive sales growth and ensure profitability.
-   Continuously optimise and refine programs for competitiveness and cost-effectiveness.
-   Develop structured governance for transparency, alignment, and performance tracking.
-   Monitor, analyse, and adjust incentives to maximise ROI and revenue impact.
-   Lead testing of different structures and scale successful models.

**Payments Optimisation**

-   Develop and implement partner-level payment management frameworks (segmentation, rules, controls).
-   Ensure accurate tracking of payment costs and fees.
-   Identify and act on opportunities to optimise payment methods for better margin and revenue.
-   Drive and monitor changes in payment terms in partnership with the commercial team.
-   Improve processes to reduce manual work and errors.
-   Collect and analyse feedback from partners to enhance payment solutions.

**Operating Model & Process Governance**

-   Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks.
-   Design and implement improved operating models with clear roles, handovers, and service levels.
-   Build documentation (playbooks, guidelines, checklists), including exception handling.
-   Establish a single source of truth and governance for payouts and payments.
-   Drive change adoption via training and process discipline.
-   Set up automation and monitoring for critical failure points and ensure clear accountability.

## Requirements

-   3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization

-   Ability to build, implement, and refine structured revenue-focused mechanisms
-   Strong process design and execution skills; ability to manage multiple initiatives at scale
-   Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
-   Solid understanding of pricing, incentives, and partner engagement
-   Strategic, results-driven mindset with high ownership
-   Excellent stakeholder management, negotiation, and communication skills
-   English proficiency at C1+ level or higher is a must

## Benefits

-   Flexible schedules and opportunity to work remotely.
-   Ambitious and supportive team who love what they do, appreciate each other, and grow together.
-   Internal programs for adaptation and training, development of soft skills, and leadership abilities.
-   Partial compensation for participating in external training and conferences.
-   Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
-   Corporate prices on hotels and travel services.
-   MyTime Day Off - an extra non-working day without loss of compensation.

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## Apply

[Apply at Emerging Travel Group](https://apply.workable.com/emerging-travel-group/j/6B629F99BF/apply)

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