# Junior Loyalty Support Specialist

> Emerging Travel Group · Nigeria (Remote) · Full-time · Posted 2026-09-24

**Workplace:** remote

**Department:** Marketing

## Description

We're looking for a **Junior Loyalty Support Specialist** to support and develop our loyalty program: working with promo codes and marketing campaigns, helping improve customer experiences, and partnering with marketing, support, and development teams. You'll combine communication, problem-solving, and basic technical skills to keep processes running smoothly and contribute to new loyalty features and initiatives.

### **Job responsibilities**

-   Handle requests in the Slack channel related to promo code creation and other marketing campaigns.
-   Support first-line support colleagues with questions regarding the loyalty program and promo codes.
-   Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features.
-   Communicate with other teams (marketing, support, development).
-   Prepare reports on the channel’s status and activities using spreadsheets.
-   Manage simple projects: clarify requirements and drive tasks to completion.
-   Perform validation of self-registered partners in specific regions according to established procedures.
-   Answer partners’ questions in the email channel and perform follow-up calls about existing offers.

## Requirements

-   Attention to detail and the ability to articulate thoughts clearly.
-   Readiness to work with large volumes of information and meet deadlines.
-   Basic spreadsheet skills (Google Sheets, Excel).
-   Strong communication and teamwork skills.
-   Language proficiency: Fluent in English; other languages are a plus.

## Benefits

-   Flexible schedules and opportunity to work remotely;
-   Ambitious and supportive team who love what they do, appreciate each other, and grow together;
-   Internal programs for adaptation and training, development of soft skills, and leadership abilities;
-   Partial compensation for participating in external training and conferences;
-   Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
-   Corporate prices on hotels and travel services;
-   MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: [https://emergingtravel.notion.site/recruitment-privacy-notice.](https://emergingtravel.notion.site/recruitment-privacy-notice.)

## Apply

[Apply at Emerging Travel Group](https://apply.workable.com/emerging-travel-group/j/84F9F36FEF/apply)

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