# C004927 Business Analyst (NaaS) (NS) - THU 25 Jun

> EMW, Inc. · The Hague, Netherlands · Contract · Posted 2026-06-12

**Workplace:** on_site

**Department:** AAS

## Description

**Deadline Date:** Thursday 25 June 2026

**Requirement:** Business Analyst (NaaS)

**Location:** The Hague, NL

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 418

**Required Start Date:** 1 August 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**  

-   Track, analyze, and report SLA and KPI performance across customers and services.
-   Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
-   Work closely with account managers to support customer reviews, renewals, and commercial discussions.
-   Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
-   Maintain accurate service inventories, commercial records, and contract-related data.
-   Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
-   Support procurement, renewals, and partner compliance requirements.
-   Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
-   Support forecasting, budgeting, and business planning activities.
-   Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
-   Act as key liaison between operations, finance, sales, account management, and external partners.

## Requirements

**Skill, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Master's degree in Economics, Finance or Engineering.
-   5+ years of experience as a Business Analyst, or similar commercial/operations role.
-   Strong experience tracking and reporting SLA / KPI performance across managed services environments.
-   Proven experience working with account managers, customers, and internal stakeholders.
-   Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
-   Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
-   Strong analytical skills using Excel, Power BI, or similar reporting tools.
-   Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
-   Experience with international projects is a plus.
-   Excellent time management, vendor management, and negotiation skills.
-   Ability to manage multiple priorities and work independently in a fast-paced environment.
-   Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/0389CB64AF/apply)

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