# C005028 HR Application Portfolio - Technical Delivery Lead (NS) - MON 7 Sep > EMW, Inc. · Braine-l'Alleud, Belgium (Hybrid) · Contract · Posted 2026-08-25 **Workplace:** hybrid **Department:** AAS ## Description **Deadline Date:** Monday 7 September 2026 **Requirement:** Human Resources Application Portfolio - Technical Delivery Lead **Location:** Braine-l'Alleud, BE **Full Time On-Site:** No **Time On-Site:** 50% **Total Scope of the request (hours):** 610 **Required Start Date:** 1 October 2026 **End Contract Date:** 31 December 2026 **Required Security Clearance:** NATO SECRET **Duties & Role:**   1) COTS Application Support - Coordinate, deploy and manage server applications running on Windows or Linux servers; - Technical ownership: own the technical quality of the team's output. - Gathering and reporting metrics and Key Performance Indicators (KPIs) - Supporting in-service operations of the systems. - Support and operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands; Maintenance of the operational & support environments; Monitoring performance of the assigned service applications; Support CIS Support Units (CSU) and other support staff for daily operations of the systems; - Hands-on contribution: retain meaningful hands-on involvement (typically 20–40% of time) to stay technically credible and to unblock the team. 2) Cloud Configuration (Azure, AWS) - Manage EntraID Groups and Roles - Manage and configure different Cloud components 3) AI related activities - Support COTS applications-AI integration 4) COTS End-User Support: - Coordinate technical activities related to support services in accordance with the SLA, based on the NCI Agency support levels, roles and responsibilities. - Troubleshoot and resolve complex issues, ensuring minimal disruption to users. - Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution. 5) Incident Logging and Tracking: - Log and track support incidents using the helpdesk ticketing system. - Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels. 6) Escalation: - Escalate complex issues to vendor support or appropriate teams when necessary. - Follow up on escalated issues to ensure timely resolution and user satisfaction. 7) Knowledge Base Management: - Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. - Share knowledge and best practices with team members to improve overall service quality. - Contribute to analysis and documentation of new requirements and change requests. - Participate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables. 8) Technical: - Controlling, managing and providing access to the restricted areas managed by the business area. - Ensuring the proper functionality and security of software and hardware managed by NBAC. - Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications. - Providing support to NBAC team for security approval and accreditation of software applications and CIS. - Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services. - Gathering functional and non-functional requirements, including drafting systems specifications. - Support technical reviews, walkthroughs and audits. - Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain. - Support to change management, configuration management, release/deployment and testing. - Standards adoption: implement the standards, security baselines and architecture patterns set by governance and the Senior Advisor; produce compliance evidence. 9) Communication and Collaboration: - Work with and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders. - Communicate with users to understand their issues and provide clear instructions. - Collaborate with NCIA and vendors teams - Stakeholder liaison: work with product owners, other teams and suppliers; translate technical constraints into business language ## Requirements **Skills, Knowledge & Experience:** - The candidate must have a currently active NATO SECRET security clearance - Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads. - Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications. - Deep understanding of networking infrastructure. - Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure. - Deep understanding of PKI. - Expert knowledge relevant to software engineering and various application stacks: Technologies and standards (at least 4 of them): HTML5, REST & Web Services, XML, HTTP, SQL, Visual Basic for Applications; Identity Management (OAuth, OIDC, SAML2) application integration; Application server technologies and Relational Database Management Systems;Programming languages and platforms - .NET/C#, JAVA, JavaScript;Task automation through scripting in both Windows and Linux. - Deep understanding of security constraints and requirements in CIS. - Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards. - Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint. - Experience and good knowledge of at least the following COTS technologies: IIS, JBOSS, Apache Tomcat; .NET based applications - Extensive experience in deployment and management of client- server applications, application integration and data transformation for application integration; - Strong hands-on depth in the team's core stack (e.g. .NET/Java/Python, cloud, containers and Kubernetes, CI/CD, SQL and NoSQL, IaC) - Strong troubleshooting skills to diagnose and resolve complex issues. - Excellent verbal and written communication skills. - Full proficiency in English. French language proficiency is of advantage. - Ability to communicate technical information to non-technical users in a clear and concise manner. - Ability to work in cross-functional application management/deployment teams. - Strong customer service focus with a commitment to user satisfaction. - Patience and empathy when dealing with user issues and concerns. - Ability to manage multiple support tickets and prioritize tasks effectively. - Attention to detail in documenting support activities and maintaining accurate records. - At least 5 years of relevant experience in technical delivery, including 1+ years leading a team (formally or as de facto lead) - Practical ITIL-aligned service management: incident, problem, change, release; - Demonstrated people leadership: coaching, structured feedback, handling underperformance and conflict; - Very good knowledge and in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); SW change management and testing; Software design, implementation and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools - Ability to work effectively as part of a team and share knowledge and resources. - Willingness to collaborate with colleagues to solve complex issues. ## Apply [Apply at EMW, Inc.](https://apply.workable.com/emw/j/2429195DEA/apply) --- Powered by [Workable](https://www.workable.com)