# C005480 Voice Specialist Skype (NS) - THU 22 Oct

> EMW, Inc. · Brussels, Belgium · Contract · Posted 2026-10-09

**Workplace:** on_site

**Department:** AAS

## Description

**Deadline Date:** Thursday 22 October 2026

**Requirement:** Voice Specialist Skype

**Location:** Brussels, BE

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 342

**Required Start Date:** 26 November 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:** 

Under the direction of Head, Processing & Storage, but largely on own initiative, the incumbent will perform the following duties:

-   Provides first and second line network support to the Service Centre;
-   Performs diagnoses and resolve voice incidents and problems;
-   Install, replace, modify and configure network voice systems;
-   Monitors network systems and proactively report and resolve potential network voice issues;
-   Performs monthly software patching of the supported Skype For Business systems;
-   Work outside office hours or on weekends as required;
-   Seeks recommendations from his/ her superiors for technical solutions;
-   Investigates and propose improvements and solutions to equipment and configuration problems;
-   Maintains liaison with other CSU internal units, Service Lines and other technical organizations;
-   Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
-   Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required;
-   Monitors and reports on the capacity of the assigned ICT infrastructure (Voice);
-   Assists with and implements assigned project work packages;
-   Works with limited supervision;
-   Coordinates and conducts own work to meet quality targets;
-   Performs other duties as may be required

**Specific Working Conditions:** NATO will retain the intellectual property rights for all products developed in relation to this project. Extension in 2027 is foreseen.

## Requirements

**Skills, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
-   At least 3 year experience in a similar position;
-   At least 3 year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business;
-   Experience with Voice Session Border Controllers;
-   A good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
-   Experience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes;
-   Experience with device management tools such as Microsoft SCOM, ZABBIX, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren't functioning properly;
-   Experience with O&M of PABX systems;
-   Experience with Polycom provisioning systems and Polycom phones;
-   Experience with Microsoft PowerShell SFB automation scripting and toolkits.

Desirable:

-   Knowledge and experience with maintaining PABX equipment, preferably Alcatel;
-   Knowledge and experience with AudioCodes SBCs;
-   Experience with Active Directory and PKI technologies;
-   ITIL certificate;
-   Prior experience of working in an international environment comprising both military and civilian elements;
-   Knowledge of NATO responsibilities and organization

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/349F484108/apply)

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