# C001091 Senior Technician CSD (NS) - WED 24 Jun RELAUNCH

> EMW, Inc. · Mons, Belgium · Contract · Posted 2026-06-12

**Workplace:** on_site

**Department:** AAS

## Description

**Deadline Date:** Wednesday 24 June 2026

**Requirement:** Senior Technician CSD

**Location:** Mons, BE

**Full time on-site**: Yes

**Time On-Site:** 100%

**Total Scope of the request** (hours): 1000

**Required Start Date:** 3 August 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties and Role:**

-   Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS networks.
-   Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
-   Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
-   Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
-   Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
-   Perform On-Call level 1 service support either remotely or on site.
-   Performs other duties as may be required.

## Requirements

**Skill, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   At least 1 year of recent experience, related to IT Service Desk functions
-   Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?)
-   Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync 2010)
-   Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007 / 2010 from an end-user perspective
-   Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS / UMTS)
-   Service minded attitude with a strong interest in working directly with users

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/529F717797/apply)

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