# C004697 Sr Tech (Innovation / Continuous Improvement) (NS) - FRI 21 Aug RELAUNCH

> EMW, Inc. · Mons, Belgium · Contract · Posted 2026-08-10

**Workplace:** on_site

**Department:** AAS

## Description

**C004697 has been re-advertised with an adjusted number of hours to to align with the remaining period through the end of the year. Previously proposed candidates were non-compliant for the following reasons:**

-   Candidate demonstrates very limited experience in change management. However, the role requires a profile that can quickly operate within a broader business and service management context. The candidate’s current skillset does not align with these expectations.
-   Candidate’s profile is predominantly technical. There is limited evidence of experience in business process management, leading innovation initiatives, requirements definition, and development of business cases. As the position requires a candidate who can become operational quickly in these areas, the overall fit is not suitable.

**Deadline Date:** Friday 21 August 2026

**Requirement:** Senior Technician (Innovation and Continuous Improvement)

**Location:** Mons, BE

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 500

**Required Start Date:** 28 September 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**

Under the direction of the ESOC Planning & Innovation Section Head, the incumbent will perform duties such as the following:

-   Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches.
-   Assist in implementing agile work practices, collaborating with internal and external stakeholders.
-   Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC.
-   Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas.
-   Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery.
-   Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly.
-   Support the introduction of enhancements through the operational application of automation and innovative approaches.
-   Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements.
-   Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions.
-   Support risk management activities within specific functions, technical areas, or projects.
-   Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary.
-   Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models.
-   Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations.
-   Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement.
-   Provide backup support for higher-grade staff, if required.
-   Perform other duties as may be required.

## Requirements

**Skill, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
-   Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment.
-   Experience working in a large corporate environment with matrixed structures.
-   Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation.
-   Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements.
-   Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products.

Desirable Experience and Education:

-   PRINCE2 Foundation or Agile PM or equivalent
-   ITIL V3 or 4 Foundation or equivalent
-   ITIL CSI or Six Sigma Green belt or equivalent
-   Business Analysis Management or equivalent
-   Prior experience of working in an international environment comprising both military and civilian elements;
-   Knowledge of NATO responsibilities and organization, including ACO and ACT.

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/7D977FA15D/apply)

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