# C004918 Coordination of ASIs and CMDB Discovery (NS) - MON 22 Jun

> EMW, Inc. · Stavanger, Norway (Hybrid) · Contract · Posted 2026-06-09

**Workplace:** hybrid

**Department:** AAS

## Description

**Deadline Date:** Monday 22 June 2026

**Requirement:** Coordination of ASIs and CMDB Discovery

**Location:** Stavanger, NO

**Full Time On-Site:** No

**Time On-Site:** 80%

**Total Scope of the request (hours):** 836

**Required Start Date:** 3 August 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**  

-   Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures
-   Assist in managing all configuration management activities within the CSU
-   Propose and agree configuration items (CIs) and establish naming conventions for unique identification
-   Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records
-   Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information
-   Produce reports on the status and effectiveness of configuration management activities
-   Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency
-   Update and maintain the CMDB with accurate, complete, and current information
-   Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB
-   Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration
-   Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated
-   Provide status reports on implemented IT service changes to senior management
-   Propose maintenance and implementation windows for customer approval prior to ASI commencement
-   Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities
-   Implement routine changes within live IT service environments
-   Generate schedules and time estimates for planned IT service changes
-   Participate in risk, cost, and benefit analysis of proposed service changes
-   Document procedures and implemented changes within the ITSM system
-   Monitor the effectiveness of service improvements and corrective actions
-   Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments
-   Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process
-   Liaise closely with internal Section Heads and provide assistance as required
-   Plan, schedule own work and monitor work of others – where applicable - within limited time horizons
-   Perform other duties as may be required

## Requirements

**Skill, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments
-   Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures
-   Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management
-   Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting
-   Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments
-   Knowledge of secure configuration, classification, and management of configuration items and associated records
-   Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions
-   Experience implementing routine changes within live IT service environments while minimizing operational impact
-   Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies
-   Experience generating schedules, time estimates, and impact assessments for IT service changes
-   Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres
-   Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/ADC2AB82C1/apply)

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