# C005179 Senior Technician (Service Delivery) (NS) - TUE 1 Sep

> EMW, Inc. · Brussels, Belgium · — · Posted 2026-08-19

**Workplace:** on_site

**Department:** AAS

## Description

**Deadline Date:** Tuesday 1 September 2026

**Requirement:** Senior Technician (Service Delivery)

**Location:** Brussels, BE

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 300

**Required Start Date:** 3 November 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**  

-   Provide first and second level support of end-user ICT assets, including MS365 devices;
-   Conducts equipment testing to and from the supply line, documents serviceability status;
-   Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
-   Updating inventory databases;
-   Perform the enrolment or handout of all staged devices to the end user;
-   Investigates and resolves technical issues in a systematic approach;
-   Maintains sound knowledge on implemented technologies;
-   Assist his/her superiors and recommend solutions;

## Requirements

**Skills, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;
-   Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
-   Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe;
-   Have a good working knowledge of IT hardware and auxiliary computer equipment;
-   Have a broad knowledge of computer network technology in a Microsoft Windows environment.

Desirable qualifications:

-   Microsoft Certified Desktop Support Technician (MCDST) Certification;
-   ITIL certified in Service Operations;
-   Prior experience of working in an international environment comprising both military and civilian elements.

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/E54D960690/apply)

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