# C005013 Service Management Assistant (PaaS) (NS) - MON 27 Jul

> EMW, Inc. · Braine-l'Alleud, Belgium · Contract · Posted 2026-07-09

**Workplace:** on_site

**Department:** AAS

## Description

**Deadline Date:** Monday 27 July 2026

**Requirement:** Service Management Assistant (PaaS)

**Location:** Braine-l'Alleud, BE

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 836

**Required Start Date:** 31 August 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**  

Technical Documentation

-   Develop, maintain, review, and update technical and operational documentation.
-   Create and maintain Standard Operating Procedures (SOPs), Agency Instructions (AIs), operational runbooks, implementation guides, service documentation, and process documentation.
-   Ensure documentation is accurate, consistent, version-controlled, and aligned with organizational standards.
-   Work closely with technical teams to capture and document operational processes and technical procedures.
-   Support documentation for new services, operational changes, and continuous improvement initiatives.
-   Maintain document repositories and ensure documentation remains current.

Service Management Support

-   Provide day-to-day administrative support to Service Delivery Managers.
-   Prepare operational reports, dashboards, presentations, and service review materials.
-   Support service governance activities and maintain operational records.
-   Coordinate routine operational activities across multiple stakeholders.
-   Track operational actions and follow up to ensure timely completion.

Financial & Resource Coordination

-   Support budget planning, expenditure tracking, and cost monitoring.
-   Assist with financial reporting and budget variance analysis.
-   Maintain resource allocation plans and track effort (hour) allocation across services and initiatives.
-   Produce regular resource utilization and capacity reports.

Change Management

-   Create, update, and track Change Requests (CRQs) in accordance with established ITSM processes.
-   Coordinate change approvals and ensure all required information and documentation are completed.
-   Monitor change progress and communicate status to relevant stakeholders.
-   Maintain accurate change records and reporting.

Operational Coordination

-   Assist with coordinating operational tasks and activities across technical teams.
-   Support task scheduling, tracking, and follow-up.
-   Help coordinate activities managed through task management tools.
-   Provide general administrative and coordination support for service-related initiatives.
-   Provide administrative support for planning and coordination activities associated with operational projects and service improvement initiatives.

## Requirements

**Skills, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Experience in service management, operations support, PMO support, or a similar coordination role.
-   Excellent technical writing and documentation skills.
-   Strong organizational and administrative abilities with exceptional attention to detail.
-   Experience with budget tracking, expenditure control, and resource (hour) allocation.
-   Familiarity with IT Service Management (ITSM) processes, particularly Change Management.
-   Experience creating and managing Change Requests (CRQs).
-   Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
-   Experience with ServiceNow, Jira, Azure DevOps, or similar ITSM/project management tools is an advantage.
-   Strong written and verbal communication skills in English.
-   Ability to manage multiple priorities while maintaining high-quality documentation and operational records.
-   Knowledge of ITIL principles and service management best practices.
-   Experience working within infrastructure, cloud, or managed services environments.
-   Experience developing technical procedures, operational standards, or knowledge base content.
-   Familiarity with service governance, reporting, and operational compliance.

## Apply

[Apply at EMW, Inc.](https://apply.workable.com/emw/j/EE58E5DAE4/apply)

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