# Senior Industrial Service Engineer

> Envirogen · United Kingdom (Remote) · Full-time · Posted 2025-10-02

**Workplace:** remote

**Department:** UK and Europe

## Description

We are seeking a strategic and technically proficient **Senior Industrial Service Engineer** to lead the delivery of complex industrial water purification service and maintenance contracts. This role combines hands-on service delivery with customer relationship management, process optimisation, and commercial support.

You’ll play a key role in maintaining uptime and product quality through preventative maintenance, while also supporting sales growth, profitability, and market expansion. The position requires frequent travel, often at short notice.

### **Responsibilities**

**Service Delivery**

-   Perform on-site services including installation, maintenance, process optimisation, and repair of large-scale industrial water treatment systems
-   Electrical diagnostics and ladder logic fault finding
-   Ensure contractual service obligations are met.
-   Deliver training to field staff and customers.
-   Maintain high levels of customer satisfaction through timely and professional service.

**Customer Relations & Account Management**

-   Build and maintain strong relationships with key customers and prospects.
-   Conduct regular customer meetings to confirm lifecycle support.
-   Promote new technologies and rental assets.
-   Ensure remedial works are quoted to maintain uptime and maximise account value.

**Proposal & Contract Support**

-   Assist with scoping, costing, and contract finalisation.
-   Support proposal development and commercial negotiations.

**Market Insight & Brand Promotion**

-   Provide input on market trends and growth opportunities.
-   Support marketing initiatives including trade shows and seminars.
-   Contribute to the development and promotion of new technologies.

## Requirements

**Education & Qualifications**

-   **Essential:** GCSE Maths and English (Grade 5 or above or equivalent)
-   **Desirable:** Engineering qualification at ONC level or higher

**Skills & Experience**

-   Proven experience in servicing and optimising large-scale industrial water treatment systems.
-   Strong technical proficiency in RO, ion exchange, filtration, and related technologies.
-   Excellent customer relationship and account management skills.
-   Commercial awareness and ability to identify upselling opportunities.
-   Strong communication and problem-solving skills.
-   Positive health and safety mindset.
-   Competent in Microsoft Office and administrative reporting.

## Benefits

-   Competitive salary
-   Company vehicle and tools
-   Pension scheme
-   Ongoing training and development
-   Opportunities for career progression

## Apply

[Apply at Envirogen](https://apply.workable.com/envirogen-group-uk-limited/j/FB8C35D2AC/apply)

---
Powered by [Workable](https://www.workable.com)