# German Operations Support Associate (Voice & Non-Voice)

> Envision Employment Solutions · Giza, Egypt (Remote) · Full-time · Posted 2026-07-21

**Workplace:** remote

**Department:** Operations

## Description

**Envision Employment Solutions** is currently looking for **German Operations Support Associates** for one of our partners, a global provider of **Technology and Business Solutions**.

**Job Summary:**

We are looking for enthusiastic and customer-focused **German Operations Support Associates** to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

**Responsibilities:**

**Voice Support**

-   Handle inbound and outbound calls from German-speaking customers.
-   Resolve customer inquiries and provide accurate information.
-   Deliver exceptional customer service while maintaining quality standards.
-   Escalate complex cases to the relevant teams when required.

**Non-Voice Support**

-   Respond to customer inquiries via email, chat, and ticketing systems.
-   Process requests and update customer records accurately.
-   Document customer interactions and case resolutions.
-   Meet service level agreements (SLAs) and quality targets.

**Operations Support**

-   Follow established processes, policies, and compliance requirements.
-   Collaborate with internal stakeholders to resolve customer issues.
-   Support continuous improvement initiatives and operational excellence.
-   Meet productivity, quality, and customer satisfaction KPIs.

## Requirements

-   Bachelor's degree preferred.
-   Fresh graduates are welcome to apply.
-   0–1 year of experience in customer service, operations, or BPO environments is an advantage.
-   Strong communication and problem-solving skills.
-   Ability to work in a fast-paced, multicultural environment.

**Language Requirements**

**Mandatory**

-   **German Language Proficiency: Minimum B2 Level (CEFR).**
-   Strong verbal and written communication skills in German.

**Technical Skills**

-   Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
-   Good typing and written communication skills.
-   Experience with CRM or ticketing tools is a plus.
-   Strong attention to detail and accuracy.

## Benefits

-   Professional training and development opportunities.
-   Career growth within a global organization.
-   Exposure to international clients and business environments.
-   Inclusive, diverse, and collaborative workplace culture.

## Apply

[Apply at Envision Employment Solutions](https://apply.workable.com/envisiones/j/510A407012/apply)

---
Powered by [Workable](https://www.workable.com)