# Customer Service Representative

> Envision Employment Solutions · 6th of October City, Egypt · Full-time · Posted 2026-06-05

**Workplace:** on_site

**Department:** Customer Care

## Description

**Envision Employment Solutions** is currently looking for a **Customer Service Representative** for one of our partners, a global leader in **Information Technology Services & Consulting**!

**Job Summary:**

The **Customer Service Representative** serves as the primary liaison between the client and internal teams, ensuring that jobs are properly initiated, planned, executed, and monitored. This role facilitates job readiness, production scheduling, and delivery follow-up, while also supporting operational planning, resource coordination, and reporting.

**Responsibilities:**

**Job Opportunities:**

-   Receive Job One Pagers and Job Evaluation forms from Sales and TPSE to complete the PRODUCTION section

**For Job planning,** 

Service build, testing and subsequent handover to production, as part of the Order Initiation Phase, work with:

-   Sales
-   TPSE
-   Support Departments

**To ensure the job starts production at the required time**

-   Invoicing
-   Work with Business Services to define reporting.
-   Monitor reporting to ensure Job progress is on track and productivity levels are maintained
-   Work with the Production Manager and the supplied financial data to assist in the production of client invoices
-   Coordinate with Finance to ensure information is made available on time for reports and budgets

-   Identify and plan resource requirements. Lead, schedule and plan all operations related to the implementation of the solutions
-   Maintain Client Relationships as per the specific Account Policy and using the agreed frequency for meetings and job updates
-   Using the JIRA Work Management – BE Production – Operations help with the creation and closing of activity request
-   Using JIRA service Desk create any necessary service tickets for the support departments
-   Work with the ORKA and Infrastructure teams regarding the housekeeping of the production storage
-   Work with Sales and Finance to assist on the preparation of budgets
-   Help with the production of the Production slides for MBRs
-   Using the BE Production Team help to manage the Job
-   Coordinating the good completion for each batch of the Job with the Logistics and Line Managers
-   Holding the client to account for their contractual obligations and escalating in case of client default
-   Ensuring that procedures are followed and standards are respected
-   Manage contract variations using change control procedures
-   Tracking project actual budget vs. planned budget

## Requirements

-   Bachelor's degree in Project Management, Audiovisual Technology, Business Administration, or a related field
-   Minimum 2 year experience in project coordination, preferably in media, broadcasting, or digital archiving environments.
-   Proven experience working directly with clients and cross-functional teams in a fast-paced, technical production context.

**Professional & Technical:**

-   Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
-   Familiarity with audiovisual production workflows, formats, and delivery standards
-   Basic budgeting and financial tracking knowledge
-   Understanding of project management tools (e.g., JIRA)

**Organizational & Communication:**

-   Excellent planning and scheduling skills
-   Proactive multitasker with attention to detail and strong follow-through
-   Comfortable working under pressure with tight deadlines
-   Capable of producing clear reports and presentations for internal and client use

**Social & Interpersonal:**

-   Strong interpersonal and client-facing communication skills
-   Collaborative, team-oriented mindset
-   Ability to coordinate and motivate multidisciplinary teams.

## Apply

[Apply at Envision Employment Solutions](https://apply.workable.com/envisiones/j/7614598DD6/apply)

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