# Retailer Support Team Leader

> epay, a Euronet Worldwide Company · Antiguo Cuscatlan, El Salvador · Full-time · Posted 2026-07-22

**Workplace:** on_site

**Department:** CS - AUZ Management

## Description

-   Lead, coach, and motivate the team to achieve performance targets and deliver excellent service. 

-   Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities. 

-   Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values. 

-   Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes. 

-   Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation. 

-   Support onboarding and training for new hires, process transitions, and operational updates. 

-   Ensure team members have the tools, knowledge, and support needed to perform effectively. 

-   Participate in meetings, conference calls, and other operational activities as required. 

-   Manage staffing matters, including attendance, performance management, and employee separations when necessary. 

-   Drive continuous improvement through process optimization and operational excellence.

## Requirements

-   No active written or verbal warnings. 

-   Excellent attendance record with no unexcused absences. 

-   Not currently participating in another promotion process. 

-   Minimum 1 year of Customer Service or CSS experience; proven leadership experience may substitute tenure requirements. 

-   Strong leadership, coaching, analytical, organizational, and multitasking skills. 

-   Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. 

-   Fluent in English and Spanish. 

-   Schedule flexibility, including evenings, weekends, holidays, and a night shift schedule (3:00 PM–12:00 AM, adjusted during Australian daylight saving). 

-   Ability to adapt to additional responsibilities as business needs evolve.

## Benefits

·         Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.

·         Benefits include paid life and a paid private medical (optional) insurance.

·         Employee stock purchase plan

·         Paid time off (Compensatory days)

·         Vacation time

·         Paid holidays.

·         Night Shift Free Residential transportation (Check availability)

·         Tuition Reimbursement

·         Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.

·         In addition to this our company awards attendance by granting up to 6 paid days at the end of each year (Details to be disclosed for qualified candidates only)

·         Salary increase based on Yearly Performance Review

## Apply

[Apply at epay, a Euronet Worldwide Company](https://apply.workable.com/epay/j/32CA32A232/apply)

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