# Site Reliability Engineer (Senior)

> EPOS · Ho Chi Minh City, Vietnam · Full-time · Posted 2026-08-28

**Workplace:** on_site

**Department:** EPOS Vietnam

## Description

### About Us 

Established in 2009, **EPOS Vietnam** serves as the technical hub of EPOS Singapore, a leading provider of cutting-edge Point-of-Sale (POS) and SaaS solutions. Backed by Ant International — a global leader in digital payments and financial technology — we play a pivotal role in developing innovative, scalable, and user-centric digital solutions that power EPOS products. Our technologies enable thousands of SMEs in Singapore, and with ongoing expansion plans across Asia, to digitize and grow their operations through cost-effective and reliable platforms. 

At **EPOS Vietnam**, we cultivate a collaborative and dynamic culture driven by innovation and a passion for transforming businesses through technology. Join us to shape the future of digital solutions across Asia and beyond!

### Key Contributions

-   Design and operate scalable, resilient, and distributed systems across **on-premises** and **cloud environments** _**(AliCloud and AWS)**_
-   Manage resource provisioning, utilization, capacity planning, and cost optimization
-   Build and maintain observability systems (metrics, logs, traces) to ensure high availability and fast incident detection
-   Analyze performance issues and drive improvements in reliability, latency, and system efficiency
-   Partner with development teams to enhance stability, performance, and deployment quality
-   Develop automation tools, pipelines, and APIs to streamline operational workflows
-   Containerize and automate applications/services to improve consistency and deployment speed
-   Implement security, compliance, and configuration-management standards across environments
-   Build and maintain CI/CD pipelines to ensure reliable and repeatable software releases
-   Perform incident response, troubleshooting, root-cause analysis, and maintain clear operational documentation

## Requirements

-   Bachelor’s Degree in Computer Science / Information Technology / Software Development or related fields

Must have:

-   At least **6+ years of hands-on experience** in a relevant SRE role
-   Solid experience running **cloud platforms (AWS/GCP/Azure)** at scale, with a **willingness to work with AliCloud**
-   Strong proficiency with **containers and orchestration technologies** (Docker, Kubernetes)
-   Skilled in **Infrastructure as Code** and **automation tooling (Terraform, Ansible)**
-   Strong hands-on experience building and maintaining monitoring, logging, and alerting systems (Prometheus, Grafana, ELK, or similar)
-   Strong hands-on experience with **microservices observability and troubleshooting**
-   Practical skills in at least one **scripting language (Python, Bash, or Go)** for automation and tooling
-   Familiarity with CI/CD pipelines and the ability to maintain/integrate tools such as GitLab CI, Jenkins, or GitHub Actions
-   **Good/Fluent English communication is mandatory**

## Benefits

We are a multinational, product-driven company specializing in proprietary POS solutions — developing in-house and delivering directly to our worldwide customers.

_Benefits_

-   Recognition & Rewards:

-   **Performance Bonus** _(subject to the company’s business results and the employee’s performance evaluation)_
-   Biannual Performance Review and Salary Adjustment

-   Comprehensive Insurance Coverage:

-   **Full government public insurance** contributions based on gross salary
-   **Premium health insurance**
-   Annual health check

-   Clear career development and growth structure; Training sessions and Learning workshops
-   14 days of annual leave and one additional day of leave for every year of service
-   Laptop/MacBook and top-notch facilities are provided based on each role
-   Agile/Scrum-based internal workflows for efficient and collaborative development
-   Company trips, parties and regular team-building activities; Weekly happy hour, coffee, snacks, and board games
-   Overseas travel opportunities based on the individual performance and policies for each evaluation period

_Working Environment & Culture_

-   **International Workplace:** English-speaking environment
-   **Positive and Open-Minded Culture:** Engineers are encouraged to propose innovative solutions that enhance productivity and code quality
-   **1-on-1 Mentorship:** Monthly coffee sessions with managers offer personalized feedback, goal setting, and career development opportunities
-   **Flexible Working Hours:** Promote work-life balance and individual productivity

## Apply

[Apply at EPOS](https://apply.workable.com/epos/j/00A4CEA7C1/apply)

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