# Sales Operations Automation Specialist

> EPOS · Singapore, Singapore · — · Posted 2026-08-18

**Workplace:** on_site

**Department:** EPOS Pte Ltd

## Description

### About the Role

We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot — from form submission to ticket creation to team notifications — and make sure the right people get the right information at the right time, without manual work.

This is a great role for someone who loves solving "connect the dots" problems: taking a messy manual process and turning it into a clean, reliable automation.

### What You'll Do

-   Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages)
-   Set up ticket pipeline automation — auto-creating tickets from form submissions, field mapping, routing, and status updates
-   Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team
-   Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
-   Maintain CRM data hygiene — properties, field mappings, deduplication, and pipeline structure
-   Monitor automation performance, catch failures early, and fix broken workflows
-   Document workflows and processes so they're easy to hand off, audit, and improve
-   Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation
-   Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically

### What Success Looks Like (First 90 Days)

-   Fully understands existing HubSpot workflows and ticket pipeline setup
-   Independently ships at least one new automation end-to-end
-   Reduces at least one manual, repetitive task for sales/support
-   Becomes the go-to "can we automate this?" person

## Requirements

### What We're Looking For

Must-haves:

-   1–2+ years of experience working inside HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or SALESFORCE
-   Solid understanding of HubSpot Workflows, Forms, and Ticket/Deal Pipelines
-   Comfortable with JSON, webhooks, and basic API concepts
-   Experience with at least one automation tool: Zapier, Make (Integromat), n8n, or similar
-   Detail-oriented — comfortable mapping fields precisely and testing before going live
-   Strong written communication for documenting processes, MS EXCEL formulas

Nice-to-haves:

-   Experience integrating HubSpot with messaging platforms (DingTalk, Slack, WeCom, Teams)
-   HubSpot certification(s)
-   Basic scripting ability (JavaScript/Python)
-   Prior Sales Ops / RevOps / Marketing Ops experience
-   Familiarity with Operations Hub custom code actions or webhook signing (HMAC)
-   Exposure to AI automation tools — Breeze AI, Zapier AI/Agents, Make AI modules, n8n AI nodes, or LLM API usage for smart workflow steps

## Benefits

### Why Join Us

-   Own a high-leverage function
-   Exposure across the full revenue engine
-   Room to grow into RevOps or Automation Engineer as the stack scales

## Apply

[Apply at EPOS](https://apply.workable.com/epos/j/54A4DF1453/apply)

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