# Project Operations (Project Ops)

> EPOS · Singapore, Singapore · — · Posted 2026-09-14

**Workplace:** on_site

## Description

Key Responsibilities

### 1\. Project Requirement Review

-   Review and understand all project requirements outlined in the job sheet.
-   Identify project scope, deliverables, dependencies, and special requirements.
-   Clarify any missing or unclear information with relevant stakeholders.

### 2\. Pre-Deployment Client Coordination

-   Conduct pre-deployment calls with clients to verify project readiness.
-   Confirm deployment timelines, operational requirements, and business processes.
-   Ensure clients are aware of the deployment plan and required preparations.

### 3\. Information Gathering & Validation

-   Collect all necessary business information, documents, and setup requirements from clients.
-   Verify the accuracy and completeness of information provided.
-   Ensure all project prerequisites are fulfilled before deployment.

### 4\. Cross-Functional Coordination

-   Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
-   Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
-   Escalate risks or blockers that may impact project timelines.

### 5\. System Configuration & Backend Setup

-   Create and configure client backend systems according to project requirements.
-   Set up required modules and configurations, including:

-   QR tenant creation
-   Menu creation and configuration
-   User account setup
-   Device assignment and configuration
-   Other system setup requirements

-   Perform internal validation to ensure configurations are deployment-ready.

### 6\. Deployment Readiness & Go-Live Support

-   Conduct final deployment readiness checks with both the assigned Trainer and Client.
-   Confirm all setup requirements have been completed prior to deployment.
-   Ensure smooth handover to the Trainer for onsite or remote deployment activities.

### 7\. Post-Deployment Support & Stabilization

-   Provide operational support during the one-week stabilization period following deployment 
-   Monitor project progress and assist in resolving outstanding issues.
-   Coordinate with internal teams to rectify deployment-related issues promptly.
-   Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
-   Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.

Key Success Metrics

-   Deployment readiness achieved before scheduled go-live.
-   Accuracy and completeness of backend setup.
-   Timely resolution of post-deployment issues.
-   Effective coordination across internal teams.
-   Positive client deployment experience and satisfaction.

## Apply

[Apply at EPOS](https://apply.workable.com/epos/j/6D1524DD13/apply)

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