# Application/Systems Support Engineer

> EPOS · Ho Chi Minh City, Vietnam · Full-time · Posted 2026-09-09

**Workplace:** on_site

**Department:** EPOS Vietnam

## Description

### About Us

Established in 2009, **EPOS Vietnam** serves as the technical hub of EPOS Singapore, a leading provider of cutting-edge Point-of-Sale (POS) and SaaS solutions. Backed by Ant International — a global leader in digital payments and financial technology — we play a pivotal role in developing innovative, scalable, and user-centric digital solutions that power EPOS products. Our technologies enable thousands of SMEs in Singapore, and with ongoing expansion plans across Asia, to digitize and grow their operations through cost-effective and reliable platforms. 

At **EPOS Vietnam**, we cultivate a collaborative and dynamic culture driven by innovation and a passion for transforming businesses through technology. Join us to shape the future of digital solutions across Asia and beyond!

### Key Contributions

As an **Application/Systems Support Engineer**, you will be responsible for supporting the day-to-day operation of application systems. You will work closely with clients and technical teams to troubleshoot system-related issues, understand end-to-end workflows, propose appropriate solutions, and coordinate issue resolution.

-   Provide **application and system support** to clients, including troubleshooting and guidance on system workflows and usage.
-   Investigate **client-reported issues** by understanding system behavior, business workflows, and expected outcomes.
-   Analyze issues, identify potential causes, and **propose appropriate solutions or workarounds**.
-   Collect relevant issue details, assess business impact, and **escalate complex issues to the technical team** when required.
-   Collaborate with technical teams to investigate issues, communicate client requirements, and **drive issues through resolution**.
-   Manage and follow up on **incidents and client issues**, ensuring they are properly documented, prioritized, and resolved.
-   Maintain documentation of **common issues, troubleshooting steps, solutions, and system workflows** to improve support efficiency.
-   Identify recurring issues and support **continuous improvements to system stability, support processes, and client experience**.

## Requirements

-   Bachelor’s Degree in Computer Science / Information Technology / Software Development or related fields
-   2+ years of experience in **Application Support, Systems Support, Technical Support**, or a similar role, with hands-on experience troubleshooting application and system-related issues
-   Good understanding of **application systems, business workflows, and end-to-end processes**, with the ability to investigate issues and propose appropriate solutions or workarounds
-   Familiarity with **debugging, logging, and application monitoring tools** is a plus
-   Experience working with **incident management and ticketing processes**, including issue tracking, escalation, and resolution follow-up
-   Strong **analytical, problem-solving, and troubleshooting skills**, with the ability to handle ambiguous issues and approach problems from multiple perspectives
-   **Fluent English communication is mandatory**, with the ability to clearly communicate technical issues and solutions to clients, stakeholders, and technical teams
-   Willingness to work on a **rotation-based support schedule, including weekends**, and manage multiple issues and stakeholders effectively

## Benefits

We are a multinational, product-driven company specializing in proprietary POS solutions — developing in-house and delivering directly to our worldwide customers.

_Benefits_

-   Recognition & Rewards:

-   **Performance Bonus** _(subject to the company’s business results and the employee’s performance evaluation)_
-   Biannual Performance Review and Salary Adjustment

-   Comprehensive Insurance Coverage:

-   **Full government public insurance** contributions based on gross salary
-   **Premium health insurance**
-   Annual health check

-   Clear career development and growth structure; Training sessions and Learning workshops
-   14 days of annual leave and one additional day of leave for every year of service
-   Laptop/MacBook and top-notch facilities are provided based on each role
-   Agile/Scrum-based internal workflows for efficient and collaborative development
-   Company trips, parties and regular team-building activities; Weekly happy hour, coffee, snacks, and board games
-   Overseas travel opportunities based on the individual performance and policies for each evaluation period

_Working Environment & Culture_

-   **International Workplace:** English-speaking environment
-   **Positive and Open-Minded Culture:** Engineers are encouraged to propose innovative solutions that enhance productivity and code quality
-   **1-on-1 Mentorship:** Monthly coffee sessions with managers offer personalized feedback, goal setting, and career development opportunities
-   **Flexible Working Hours:** Promote work-life balance and individual productivity

## Apply

[Apply at EPOS](https://apply.workable.com/epos/j/83CC150B48/apply)

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