# Operations Manager

> EPOS · Kuala Lumpur, Malaysia · — · Posted 2026-05-12

**Workplace:** on_site

## Description

**Operations Manager**

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1.  Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

-   Onboarding, Fulfillment, POS Operations, Project Support
-   Ensure operational processes are executed accurately and within SLA timelines.
-   Monitor merchant onboarding progress, deployment readiness, and issue resolution.
-   Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
-   Drive operational consistency between KL and JB operations teams.
-   Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
-   Identify process gaps, operational risks, and bottlenecks and improve SOPs.
-   Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
-   Prepare operational reports and business updates for Country Manager.

## Requirements

Key Requirements

-   Bachelor’s Degree in Business Administration, Operations Management, or related field.
-   Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
-   Minimum 3 years in a managerial or team leadership role.
-   Strong people management and stakeholder management skills.
-   Experience managing sales administration and operational workflows.
-   Strong analytical, reporting, and problem-solving capabilities.
-   Ability to manage multiple operational functions in a fast-paced environment.
-   Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

## Apply

[Apply at EPOS](https://apply.workable.com/epos/j/F98643667A/apply)

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