# MULTIPLE OPENINGS - Japanese Bilingual Customer Service Representative

> EPS Consultants · Taguig, Philippines · Full-time · Posted 2026-03-11

**Workplace:** on_site

**Department:** Philippines - Corporate (Non-IT)

## Description

**Job Type:** Permanent (Full-time)  
**Work Arrangement and Schedule:** Fully onsite; following daytime work hours in Japan  
**Work Location:** Taguig City

**About the Role:**

Our client one of the largest professional services firm supporting client globally in the Finance Service Center is currently looking for a detail-oriented **Accounts Receivable (AR) Specialist** with **Japanese language proficiency** to support global clients in a BPO environment. The role will manage **Cash Applications, Collections, and AR Disputes**, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.

The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

**Responsibilities**

-   Independently manage higher-risk or complex AR accounts to ensure timely payment
-   Develop and execute account-level collection strategies and payment plans
-   Identify root causes of delinquency (billing issues, disputes, unapplied cash, contract gaps) and coordinate resolution
-   Handle customer and internal escalations, leading negotiations when needed
-   Partner with Billing, Disputes, Cash Application, Sales, and Operations to remove payment blockers
-   Track portfolio KPIs (aging, delinquency, promise-to-pay performance) and recommend improvements
-   Mentor junior team members and contribute to process enhancements

## Requirements

-   0–4 years of experience in **Collections, Accounts Receivable Disputes Resolution, or Order-to-Cash**
-   Working experience under **BPO, Shared Services, Call Center Environment**
-   Strong understanding of AR aging, cash flow impact, write-offs, and dispute management
-   Proficiency in ERP/AR systems and Microsoft Excel
-   Strong communication and negotiation skills
-   **Must be fluent with Japanese Language**
-   **Language certification: Japanese (JLPT N1 or JLPT N2) is a must**

## Benefits

-   Competitive monthly base salary + Language Premium Allowance
-   Career growth and promotion opportunities
-   Fantastic perks and benefits to be discussed during the job offer stage

## Apply

[Apply at EPS Consultants](https://apply.workable.com/epsconsultants/j/BEC8E763DA/apply)

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