# Account Manager - U.S. Retail

> ESG - USA · Houston, United States (Hybrid) · Full-time · Posted 2026-04-10

**Salary:** USD 95,000–120,000

**Workplace:** hybrid

**Department:** Sales & Business Development

## Description

ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.

### Position Responsibilities

-   Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.
-   Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
-   Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.
-   Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.
-   Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.
-   Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.
-   Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.
-   Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.
-   Maintain deep knowledge of the company’s products and services, ensuring solutions consistently meet evolving client needs.
-   Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.
-   Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.

## Requirements

-   Bachelor's degree. 
-   Exceptional communication, presentation, and executive facing skills.
-   Proven ownership of a revenue, renewal, or retention target.
-   4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&I customer portfolios.
-   Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.
-   Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.
-   Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.
-   Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.
-   Excellent executive presence, analytical thinking, and data driven decision making.
-   Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.

-   Experience supporting SaaS implementations

### Success Metrics

-   Gross renewal rate and net revenue retention across the book.
-   Expansion ARR and pipeline coverage for upsell and cross-sell.
-   Time to resolution and CSAT for high-impact issues.
-   Executive alignment scorecard completion and QBR cadence adherence.
-   Forecast accuracy within agreed thresholds.

## Apply

[Apply at ESG - USA](https://apply.workable.com/esgusa/j/9DFC588FDF/apply)

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