# CC&B IT Lead

> Essel · Pomona, United States (Hybrid) · Full-time · Posted 2024-06-24

**Salary:** USD 140,000–160,000

**Workplace:** hybrid

## Description

_**CC&B IT Lead - Join our team at Essel!**_

As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.

In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.

We are looking for a proactive and detail-oriented individual with a strong background in CC&B systems and a passion for delivering high-quality IT solutions. If you are excited about leveraging your skills and expertise to contribute to the success of our organization, we encourage you to apply for this position.

## Requirements

**Key Requirements:**

-   5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
-   Solid knowledge of Oracle Utilities products
-   Prior project management or supervisory experience
-   Proficiency in CC&B system configuration, maintenance, and support
-   Strong technical knowledge and understanding of CC&B functionalities
-   Proficiency in coding and development using Oracle CC&B Software Development Kit
-   Experience in leading system upgrades, enhancements, and troubleshooting efforts
-   Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
-   Familiarity with Oracle Utilities Framework
-   Ability to collaborate effectively with cross-functional teams and stakeholders
-   Bachelor's degree in Computer Science, Information Technology, or a related field

If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!

## Apply

[Apply at Essel](https://apply.workable.com/esselenvironmental/j/C942A6A3EA/apply)

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