# Customer Service Specialist

> Ethos · Cedar Falls, United States · Full-time · Posted 2026-09-29

**Salary:** USD 40,000–50,000

**Workplace:** on_site

## Description

**Customer Service Specialist**

The Customer Service Specialist is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients.

**Position Responsibilities:**

-   Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
-   Gather information for new business and renewal applications.   
-   Prepare applications for submission to selected markets.
-   Process and follow up on insurance coverage change endorsements.
-   Initiate and monitor renewal processes.
-   Document all relevant contacts and developments to customer accounts on the Agency Management System.
-   Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.

## Requirements

_**·         2+ years of Customer Service experience.**_

·         Must have strong organizational skills.

·         Must be a motivated professional who is able and willing to provide excellent customer service.  

·         Must have a strong attention to detail.

·         Must have computer skills, including Windows, Outlook, Word, and Excel.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development

## Apply

[Apply at Ethos](https://apply.workable.com/ethosrecruiter/j/7F60EFD1F7/apply)

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