# Team Leader Operations (ATM Operation) > Euronet Worldwide, Inc. · Jakarta, Indonesia · — · Posted 2026-10-19 **Workplace:** on_site **Department:** Operations ## Description Are you a strong operations leader with experience managing ATM operations, cash management, incident resolution, and service delivery? We are looking for a **Team Lead - Operations** to oversee our Cash Operations and Incident Management Centre (IMC), ensuring high ATM availability, operational excellence, and exceptional service delivery across our ATM network.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) About the Role As the Team Lead - Operations, you will lead the day-to-day management of ATM Cash Operations and Incident Management functions, ensuring ATM uptime, cash availability, SLA compliance, and effective coordination with banks, vendors, and internal stakeholders.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) You will play a critical role in driving operational performance, managing escalations, improving service quality, and leading a team that supports a 24x7 ATM environment.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) Key Responsibilities - Lead and manage ATM Cash Operations and Incident Management Centre (IMC) activities.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Ensure 24x7 monitoring of ATM network health and service availability.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Drive timely restoration of ATM faults and incidents within agreed service levels.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Manage escalations related to critical incidents, mass outages, and recurring ATM issues.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Coordinate with banks, CIT partners, OEMs, Helpdesk, Reconciliation, and Field Service teams to resolve incidents efficiently.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Oversee ATM cash forecasting, replenishment planning, and cash availability across the network.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Monitor cash balances, cash-out situations, loading schedules, and operational performance.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Ensure proper management of disputes, reconciliation activities, over-dispense, and under-dispense cases.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Lead service review meetings and act as the primary escalation point for banking partners.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Prepare and present operational performance reports to management.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Lead operational audits and drive process improvement initiatives.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) - Manage, mentor, and develop team members while ensuring effective shift and resource planning ## Requirements Bachelor's Degree or equivalent qualification.[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) ✅ Experience in: - ATM Operations - Incident Management - Cash Management Operations - Banking, Financial Services, or Payments Industry - Service Delivery and Vendor Management - Team Leadership and People Management ✅ Strong skills in: - Operational problem-solving and escalation management - Stakeholder management and customer communication - Service Level Agreement (SLA) management - Reporting and operational analysis - Microsoft Excel, Outlook, and Word[](https://eeft-my.sharepoint.com/personal/warum_euronetworldwide_com/_layouts/15/Doc.aspx?sourcedoc=%7B8F32EBE0-EC3A-4275-81BF-CF5792B99817%7D&file=Job%20Description%20-%20Team%20Leader%20Operations.docx&action=default&mobileredirect=true) ✅ Excellent communication skills in English. ## Benefits - Work with a global leader in payments and financial technology. - Lead mission-critical ATM operations supporting major banking partners. - Collaborate with cross-functional teams and industry-leading stakeholders. - Opportunity to drive operational excellence and continuous improvement. - Career growth opportunities. - Private Health Insurance - Paid Time Off ## Apply [Apply at Euronet Worldwide, Inc.](https://apply.workable.com/euronet/j/31E417F65E/apply) --- Powered by [Workable](https://www.workable.com)