# Customer Engagement Manager

> Eva Pharma · Giza, Egypt · Full-time · Posted 2026-02-08

**Workplace:** on_site

**Department:** Global Marketing Affairs

## Description

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

**Job Summary**

We are seeking a passionate and talented **Customer Engagement Manager** to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

**Key Responsibilities:**

-   Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
-   Define, optimize, and continuously improve customer journeys and touchpoints across markets.
-   Drive customer-centric decision-making using data, insights, and market trends.
-   Align global and local engagement plans in collaboration with cross-functional teams.
-   Advance digital and next-generation engagement models to enhance the customer experience.
-   Track and optimize performance using KPIs (NPS, ROI, sales impact).
-   Maximize ROI through effective engagement mix, prioritization, and resource allocation.
-   Ensure full compliance with company policies, industry standards, and local regulations.
-   Lead global insights gathering to improve content, channels, and communication effectiveness.
-   Enable omnichannel capability building, coaching, and upskilling across markets.

## Requirements

-   Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
-   Proven experience in regional or global roles within complex, multicultural environments.
-   Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
-   Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
-   Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
-   Mandatory experience in pharma, healthcare, or other highly regulated industries.
-   Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage.
-   Fluency in English is required; additional languages are a plus.

## Apply

[Apply at Eva Pharma](https://apply.workable.com/eva-pharma/j/98FF92DF7F/apply)

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