# Service Administration Supervisor - Ireland

> Evolution Security · Swords, Ireland · — · Posted 2026-10-09

**Workplace:** on_site

## Description

As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You’ll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards.

This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people.

**Responsibilities**

-   Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.
-   Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP.
-   Manage service contract renewals and Software Support Agreements.
-   Produce monthly client reports and attend customer meetings with the Service Manager.
-   Maintain PPM schedules and ensure engineers have up‑to‑date contract information.
-   Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals.
-   Ensure chargeable works are invoiced promptly and support credit control activities.
-   Coordinate with service engineers on scheduling, productivity, training, and daily operational issues.
-   Oversee small works from customer request through to completion and invoicing.
-   Liaise with Local Service Providers in Ireland and Europe when required.
-   Ensure GDPR and ISO27001 compliance across the team.
-   Provide ongoing support to the Service Manager on service admin matters.

## Requirements

-   Proven experience within a similar role in the security industry is essential.
-   Strong organisational skills and the confidence to lead a team.
-   Ability to work independently, manage multiple priorities, and communicate clearly with clients and engineers.
-   A proactive mindset with a focus on accuracy, efficiency, and continuous improvement.

## Benefits

-   [](https://www.evolutionsecurity.com/)We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.

-   25 days annual leave plus local bank holidays
-   Company pension scheme
-   Group Private health scheme
-   Death in Service Benefit
-   Disability Benefit

## Apply

[Apply at Evolution Security](https://apply.workable.com/evolution-security1/j/AE63749392/apply)

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