# Human Resource Coordinator

> Experts Plus Recruitment Services · Dubai, United Arab Emirates · Full-time · Posted 2025-12-03

**Workplace:** on_site

**Department:** Customer Service

## Description

### **Job Purpose**

We are looking for an HR Coordinator to manage outsourced employees deployed to a government project. The role involves employee relations, grievances handling, timesheet verification, payroll coordination, and on-site HR support. The person will serve as the primary representative for all employee matters. The coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong someone with customer service/call centre industry experience as an HR coordinator. The position functions both as an HR coordinator and a project coordinator for the assigned workforce.

## Requirements

### **Employee Relations & Support**

-   Act as the primary point of contact for employees assigned to the client's project.
-   Manage employee queries related to pay slips, salary certificates, leave, attendance, and general concerns.
-   Handle grievances, complaints, and conduct basic investigations when required.
-   Ensure professional resolution of issues in coordination with the HR team.

### **HR & Administrative Support**

-   Assist employees with HR documentation and policy clarification.
-   Support onboarding and offboarding activities for staff.
-   Maintain employee files, contracts, visa/EID status, and HR system updates.
-   Monitor leave balances and ensure proper documentation for sick leave, annual leave, and absences.
-   Prepare HR-related reports (turnover, attendance, manpower status, payroll summaries).

### **Timesheet & Payroll Management**

-   Collect, verify, and validate monthly timesheets for 100–160 employees (or as assigned).
-   Coordinate with Finance/Payroll departments to ensure accurate and timely salary processing.
-   Track overtime, leaves, deductions, and any payroll-impacting changes.

### **Project Coordination**

-   Serve as the liaison between the employee team and companies operations/contact points.
-   Coordinate shift schedules, replacements, and manpower requirements.
-   Follow up on attendance, performance issues, and operational concerns.

### **Reporting & Documentation**

-   Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
-   Create presentations and maintain trackers using Excel and PowerPoint.

### **Candidate Requirements**

### **Education & Experience**

-   1–3 years of experience in **call center**, **customer service**, or **outsourcing operations**.
-   2–4 years of experience in HR coordination, employee relations, or outsourced workforce management.
-   Experience managing large teams (100+ employees) preferred.
-   Knowledge of UAE Labor Law and outsourced staffing operations.
-   Proficient in MS Office, HRIS systems, and timesheet management tools

### **Technical Skills**

-   **Excellent proficiency in MS Excel and PowerPoint** (mandatory).
-   Strong reporting, documentation, and data management skills.

### **Soft Skills**

-   Strong communication and interpersonal skills.
-   Ability to manage a large workforce (160+ staff) with professionalism.
-   Problem-solving attitude, organized, and able to work independently.
-   High level of maturity, discipline, and stakeholder management capabilities.

### **Additional Notes**

-   Arabic-speaking candidates are preferred.
-   Gender and driving license requirements are pending confirmation from the hiring manager.
-   Interviews are expected to begin next week.

## Apply

[Apply at Experts Plus Recruitment Services](https://apply.workable.com/experts-plus/j/82D3A4DC67/apply)

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