# Collections Specialist, Zambia

> FairMoney · Lusaka, Zambia · Full-time · Posted 2026-06-10

**Workplace:** on_site

**Department:** Operations

## Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

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### Roles and Responsibilities

Your mission will be to :

-   Plan and execute actions to recover outstanding payments.
-   Follow up with customers regarding overdue balances and identify high-risk accounts.
-   Ensure diligent monitoring and follow-up of Non-Performing Loans (NPLs).
-   Communicate with delinquent borrowers to establish and maintain effective repayment plans.
-   Actively listen to customers while keeping the conversation focused on collections.
-   Provide guidance on available payment options and recommend the most suitable methods.
-   Accurately document all relevant information from each conversation.
-   Negotiate payment terms or settlement timelines where necessary.
-   Build trust with debtors when possible to prevent future delinquencies.

## Requirements

-   Minimum of 1 year of experience in Microfinance, Banking, or Fintech operations, with direct exposure to delinquent clients and problem-solving scenarios.
-   Skilled in negotiation and persuasion.
-   Strong understanding of collection processes and strategies.
-   Excellent collaborator and team player.
-   Outstanding verbal and written communication skills.
-   Able to adapt quickly to new challenges in a fast-paced, dynamic environment while managing multiple tasks.
-   Familiarity with collections systems is a plus.
-   Proficient in Microsoft Office and Google Workspace.
-   Hands-on experience in an outbound debt collections, sales, or customer service environment.

## Benefits

-   Private Health Insurance
-   Pension Plan
-   Training & Development
-   Performance Bonus

**Recruitment Process**

-   A screening call with the Recruiter for 30 minutes.
-   Technical interview with the hiring manager for 30-45 minutes.

## Apply

[Apply at FairMoney](https://apply.workable.com/fairmoney/j/6F220063EC/apply)

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