# Collections Specialist

> FairMoney · Abuja, Nigeria (Hybrid) · Full-time · Posted 2026-10-23

**Workplace:** hybrid

**Department:** Operations

## Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

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### Roles and Responsibilities

Your mission will be to :

-   Plan a course of action to recover outstanding payments.
-   Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
-   Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
-   Listen actively to customers and ensure conversation is collection-driven.
-   Advise customers on their payment options and best methods of payment.
-   Properly document information from the conversation.
-   Negotiate payoff deadlines or payment plans.
-   Create trust relationships with debtors when possible to avoid future issues.

## Requirements

-   A minimum of 1 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
-   Apt in negotiating and persuading.
-   Good knowledge of the collection process and approach.
-   Excellent collaborator and team player.
-   Excellent communication skills, both oral and written.
-   Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
-   You may have an understanding/working knowledge of a collections system (advantageous).
-   You should be comfortable with skills in Microsoft Office/Google Workspace.
-   You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

## Benefits

-   Private Health Insurance
-   Pension Plan
-   Training & Development
-   Performance Bonus

**Recruitment Process**

-   A screening call with the Recruiter for 30 minutes.
-   Technical interview with the hiring manager for 30-45 minutes.

## Apply

[Apply at FairMoney](https://apply.workable.com/fairmoney/j/EDC7582A23/apply)

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